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Free ITIL-4-Foundation Exam Braindumps
ITIL 4 Foundation Questions 145–152 (page: 20)

Updated On: 26-Jul-2026
Page 20 of 46
PDF with 356 Questions

What can be described as an operating model for the creation and management of products and services?

  1. Governance
  2. Service value chain
  3. Guiding principles
  4. Practices

Answer(s): B



Which action is performed by a service provider?

  1. Requesting required service actions
  2. Authorizing budget for service consumption
  3. Ensuring access to agreed resources
  4. Receiving of the agreed goods

Answer(s): C



Which step of the continual improvement model includes baseline assessments?

  1. Did we get there?
  2. Where are we now?
  3. What is the vision?
  4. Where do we want to be?

Answer(s): B



Which describes a 'change authority'?

  1. A model used to determine who will assess a change
  2. A person who approves a change
  3. A tool used to help plan changes
  4. A way to manage the people aspects of change

Answer(s): B



Which is NOT a component of the service value system?

  1. The service value chain
  2. Opportunity and demand
  3. Continual improvement
  4. Governance

Answer(s): B



Which statement about service relationship management is CORRECT?

  1. It focuses on the service actions performed by users
  2. It requires the service consumer to create resources for the service provider
  3. It requires co-operation of both the service provider and service consumer
  4. It focuses on the fulfilment of the agreed service actions

Answer(s): C



What is the MOST important reason for prioritizing incidents?

  1. To ensure that user expectations are realistic
  2. To ensure that incidents with highest impact are resolved first
  3. To help information-sharing and learning
  4. To provide links to related changes and known errors

Answer(s): B



Which 'service level management' activity helps staff to deliver a more business-focused service?

  1. Creating targets based on the percentage of uptime of a service
  2. Understanding the ongoing requirements of customers
  3. Using complex technical terminology in service level agreements (SLAs)
  4. Measuring low-level operational activities

Answer(s): B



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