Free ITIL-4-Foundation Exam Braindumps
ITIL 4 Foundation Questions 129–136 (page: 18)

Updated On: 26-Jul-2026

Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

  1. measured
  2. rewarded
  3. managed
  4. defined

Answer(s): C



Identify the missing words in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.

  1. relationships with suppliers
  2. configuration of services
  3. skills of people
  4. authorization of changes

Answer(s): B



Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

  1. Incident management
  2. Monitoring and event management
  3. Service level management
  4. IT asset management

Answer(s): C



When should a workaround be created?

  1. As soon as possible, once the incident is logged
  2. After the resolution of a problem
  3. When a problem cannot be resolved quickly
  4. When a potential permanent solution has been identified

Answer(s): C



What is a configuration item?

  1. Any financially valuable component that can contribute to the delivery of an IT product or service
  2. Any change of state that has significance for the management of a service
  3. Any component that needs to be managed in order to deliver an IT service
  4. A problem that has been analyzed but has not been resolved

Answer(s): C



Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].

  1. existing information
  2. new methods
  3. additional measurements
  4. revised processes

Answer(s): A



Which is a use of the change schedule?

  1. Assigning resources to changes
  2. Deciding the approval authority for changes
  3. Automating the change process
  4. Creating change models

Answer(s): A



Which dimension of service management considers the workflows and controls needed to deliver services?

  1. Organizations and people
  2. Information and technology
  3. Partners and suppliers
  4. Value streams and processes

Answer(s): D



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