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Free ITIL-4-Foundation Exam Braindumps
ITIL 4 Foundation Questions 153–160 (page: 21)

Updated On: 26-Jul-2026
Page 21 of 46
PDF with 356 Questions

Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

  1. Service request management
  2. Service configuration management
  3. Deployment management
  4. Change enablement

Answer(s): A



Which guiding principle considers which parts of an existing process should be kept by identifying how they contribute to value creation?

  1. Progress iteratively with feedback
  2. Collaborate and promote visibility
  3. Think and work holistically
  4. Keep it simple and practical

Answer(s): D



What is the purpose of the 'monitoring and event management' practice?

  1. To restore normal service operation as quickly as possible
  2. To manage workarounds and known errors
  3. To capture demand for incident resolution and service requests
  4. To systematically observe services and service components

Answer(s): D



Which statement about outcomes is CORRECT?

  1. Outcomes rely on outputs to deliver results for a stakeholder
  2. Outcomes use activities to produce tangible or intangible deliverables
  3. Outcomes give service consumers assurance of products or services
  4. Outcomes help a service consumer to assess the cost of a specific activity

Answer(s): A



Which skill is required by the 'service level management' practice?

  1. Supplier management
  2. Technical expertise
  3. Event monitoring
  4. Problem management

Answer(s): A



Which statement about the 'continual improvement model' is CORRECT?

  1. Organizations should work through the steps of the model in the sequence in which they are presented
  2. The flow of the model helps organizations to link improvements to its goals
  3. The model is applicable to only certain parts of the service value system
  4. Organizations should use an additional model or method to link improvements to customer value

Answer(s): B



What is the definition of warranty?

  1. A means of identifying events that could cause harm or loss
  2. A means of determining whether a service is fit for purpose
  3. A means of identifying a result for a stakeholder
  4. A means of determining whether a service is fit for use

Answer(s): D



Which practice has a purpose that includes managing risks relating to confidentiality, integrity and availability?

  1. Change enablement
  2. Problem management
  3. Information security management
  4. Service configuration management

Answer(s): C



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