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Free ITIL-4-Foundation Exam Braindumps
ITIL 4 Foundation Questions 169–176 (page: 23)

Updated On: 26-Jul-2026
Page 23 of 46
PDF with 356 Questions

Which is an activity of 'problem identification'?

  1. Analyzing information from software developers
  2. Establishing problem workarounds
  3. Analyzing the cause of problems
  4. Establishing potential permanent solutions

Answer(s): A



Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?

  1. Service configuration management
  2. Service desk
  3. Problem management
  4. Deployment management

Answer(s): B



Which statement about standard changes is CORRECT?

  1. A full assessment should be completed each time the change is implemented
  2. The change can be implemented with less testing if necessary
  3. The appropriate change authority should be assigned to each type of change
  4. The change does not require additional authorization

Answer(s): D



Which TWO are considered part of the 'organizations and people' dimension of service management?
1. Systems of authority
2. Culture
3. Relationships between organizations
4. Workflows

  1. 1 and 2
  2. 2 and 3
  3. 3 and 4
  4. 1 and 4

Answer(s): A



Which statement about the 'service request management' practice is CORRECT?

  1. Service requests are fulfilled using simple workflows
  2. A new workflow is created for each type of request
  3. Additional approval is sometimes needed for restoration of service
  4. Financial authorization is sometimes required for service requests

Answer(s): D



What is a cause, or potential cause, of one or more incidents?

  1. A problem
  2. A configuration item
  3. A workaround
  4. An incident

Answer(s): A



Which guiding principle says that it is not usually necessary to build something new?

  1. Focus on value
  2. Start where you are
  3. Progress iteratively with feedback
  4. Think and work holistically

Answer(s): B



Which practice includes management of workarounds and known errors?

  1. Monitoring and event management
  2. Service configuration management
  3. Problem management
  4. Incident management

Answer(s): C



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