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Free ITIL-4-Foundation Exam Braindumps
ITIL 4 Foundation Questions 177–184 (page: 24)

Updated On: 26-Jul-2026
Page 24 of 46
PDF with 356 Questions

Which activity is part of the 'continual improvement' practice?

  1. Handling compliments and complaints from users to identify improvements
  2. Improving relationships with and between stakeholders
  3. Prioritizing and creating business cases for improvement initiatives
  4. Identifying the cause of unplanned interruptions to service

Answer(s): C



Identify the missing word in the following sentence:
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.

  1. utility
  2. warranty
  3. outcomes
  4. outputs

Answer(s): C



Which is a low risk change that has been pre-approved so that no additional authorization is needed?

  1. A standard change
  2. A change model
  3. An emergency change
  4. A normal change

Answer(s): A



Which describes the 'plan' value chain activity?

  1. It ensures a shared understanding of the current status and vision for all products and services across the organization
  2. It ensures that services are delivered and supported according to agreed specifications and stakeholders' expectations
  3. It ensures that service components are available when and where they are needed, and meet agreed specifications
  4. It ensures continual improvement of products, services, and practices across all value chain activities

Answer(s): A



Which phase of problem management includes analyzing incidents to look for patterns and trends?

  1. Problem identification
  2. Problem control
  3. Error control
  4. Post-implementation review

Answer(s): A



Which statement about the 'optimize and automate' guiding principle is CORRECT?

  1. Activities should be automated before they are optimized
  2. Automation is best applied to non-standard tasks
  3. Technology eliminates the need for human intervention
  4. Automation frees human resources for more complex activities

Answer(s): D



What is defined as any financially valuable component that can contribute to the delivery of a service?

  1. Configuration item
  2. Product
  3. IT asset
  4. Event

Answer(s): C



Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?

  1. Continual improvement
  2. Service value chain
  3. Practices
  4. Guiding principles

Answer(s): D



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