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PEOPLECERT ITIL-4-Foundation Exam Questions
ITIL 4 Foundation (Page 3 )

Updated On: 16-Feb-2026
Page 3 of 73
PDF with 356 Questions

Which statement about the service value chain is CORRECT?

  1. The service value chain converts value into demand
  2. Each value chain activity uses different combinations of practices to convert inputs into outputs
  3. Each value chain activity identifies a requirement for resources from an external supplier
  4. The service value chain uses value streams to describe a combination of consumers and providers

Answer(s): B



What describes how components and activities work together to facilitate value creation?

  1. The ITIL service value system
  2. The ITIL guiding principles
  3. The four dimensions of service management
  4. A service relationship

Answer(s): A



Which practice involves the management of vulnerabilities that were not identified before the service went live?

  1. Service request management
  2. Problem management
  3. Change control
  4. Service level management

Answer(s): B



Which statement about the use of measurement in the 'start where you are' guiding principle is CORRECT?

  1. It should always be used to support direct observation
  2. It should always be used instead of direct observation
  3. Measured data is always more accurate than direct observation
  4. The act of measuring always positively impacts results

Answer(s): A



Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?

  1. Service desk
  2. Service request management
  3. Service level management
  4. Service configuration management

Answer(s): C






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