What should be considered as part of the 'partners and suppliers' dimension?

The level of integration and formality involved in the relationships between organizations
The activities, workflows, controls and procedures needed to achieve the agreed objectives
The information created, managed and used in the course of service provision and consumption
The required skills and competencies of teams and individual members of the organization

Answer(s): A

Which practice makes new services available for use?

Answer(s): B

Which activity contributes to the 'where are we now?' step of the 'continual improvement' model?

Answer(s): B

Which guiding principle considers the importance of customer loyalty?

Answer(s): B

Which is a recommendation of the guiding principle 'think and work holistically'?

Conduct a review of existing service management practices and decide what to keep and what to discard
Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner
Review service management practices and remove any unnecessary complexity
Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative

Answer(s): D

Free PEOPLECERT ITIL-4-Foundation Exam Questions (page: 4)