Free PMI CAPM Exam Braindumps (page: 44)

A stakeholder expresses a need not known to the project manager. The project manager most likely missed a step in which stakeholder management process?

  1. Plan Stakeholder Management
  2. Identify Stakeholders
  3. Manage Stakeholder Engagement
  4. Control Stakeholder Engagement

Answer(s): A

Explanation:

13.2 Plan Stakeholder Management
Definition: Stakeholder Management is the process of developing appropriate management strategies to effectively engage stakeholders throughout the project life cycle, based on the analysis of their needs, interests, and potential impact on project success.
Key Benefit: The key benefit of this process is that it provides a clear, actionable plan to interact with project stakeholders to support the project’s interests.

Inputs
1. Project management plan
2. Stakeholder register
3. Enterprise environmental factors
4. Organizational process assets
Tools & Techniques
1. Expert judgment
2. Meetings
3. Analytical techniques
Outputs
1. Stakeholder management plan
2. Project documents updates



Skills necessary for project management such as motivating to provide encouragement; listening actively; persuading a team to perform an action; and summarizing, recapping, and identifying next steps are known as:

  1. organizational skills
  2. technical skills
  3. communication skills
  4. hard skills

Answer(s): C

Explanation:

Negotiation, influencing and problem-solving skills are all important for a project manager to possess; however, good communication skills are the most important skills a project manager.



Which tools or techniques are used during the Close Project or Phase process?

  1. Reserve analysis and expert judgment
  2. Facilitation techniques and meetings
  3. Expert judgment and analytical techniques
  4. Performance reviews and meetings

Answer(s): C

Explanation:

4.1.2.1 Expert Judgment
Expert judgment is often used to assess the inputs used to develop the project charter. Expert judgment is applied to all technical and management details during this process. Such expertise is provided by any group or individual with specialized knowledge or training and is available from many sources, including:
Other units within the organization, Consultants,
Stakeholders, including customers or sponsors, Professional and technical associations, Industry groups,
Subject matter experts (SME), and Project management office (PMO).

Process: 4.6. Close Project or Phase
Definition: The process of finalizing all activities across all of the Project Management Process Groups to formally complete the phase or project.
Key Benefit: The key benefit of this process is that it provides lessons learned, the formal ending of project work, and the release of organization resources to pursue new endeavors.

Inputs
1. Project management plan
2. Accepted deliverables
3. Organizational process assets

Tools & Techniques
1. Expert judgment
2. Analytical techniques
3. Meetings

Outputs
1. Final product, service, or result transition
2. Organizational process assets updates



When a project is undertaken to reduce defects in a product or service, the objective of the project is to create a/an:

  1. improvement
  2. program
  3. result
  4. portfolio

Answer(s): A






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