QUESTION: 5

Which of the following is NOT the responsibility of the Release Management process?

The physical aspects of software control
Ensuring that the accuracy of CMDB entries concerning software CIs is maintained
Helping to determine the software release policy
Distributing software

Answer(s): B

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QUESTION: 6

A service-based (rather than a customer-based) SLA:

Covers all services for a particular customer
Covers a set of similar services, for a single customer
Covers all services
Covers a single service, for all of the customers of that service

Answer(s): D

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QUESTION: 7

Possible problems with Change Management include:

Greater ability to absorb a large volume of change
Increased visibility and communication of changes
Lack of ownership of impacted services
Better alignment of IT services to actual business needs

Answer(s): C

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Which of these is/are TRUE?

1. Functional escalation is an essential part of the Incident Management process
2. All calls to the Service Desk should be treated as incidents
3. Service Requests can be handled by Service Desk Staff

1 and 3
All three of them
Only 1
1 and 2

Answer(s): A

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Free CQIA Exam Braindumps (page: 3)

QUESTION: 5

QUESTION: 6

QUESTION: 7

QUESTION: 8

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