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Free CQIA Exam Braindumps (page: 4)

Page 3 of 11
PDF with 42 Questions

Who must always authorise a Request for Change before the change is built and tested?

  1. The Configuration Manager
  2. The Change Initiator
  3. The Change Manager
  4. Release Management

Answer(s): C



Why is there sometimes conflict between the goals of Incident Management and those of Problem Management?

  1. Because specialist support staff do not properly document the work-arounds they identify which consequently prevents the 1st line support staff from applying them the next time the incident occurs
  2. Because Problem Management is often carried out by technical staff who also have operations responsibilities and who cannot allocate enough resources to problem solving
  3. Because Problem Management is focusing on identifying permanent solutions and therefore the speed with which these solutions are found is of secondary importance
  4. Because Problem Management staff rarely give feedback spontaneously, forcing the 1st line support staff to chase them

Answer(s): C



Which one of the following is NOT the responsibility of a Service Level Manager?

  1. Analysing and reviewing agreed service levels
  2. Maintaining the service catalogue
  3. Negotiating requests for service
  4. Assessing the full impact of proposed changes to services

Answer(s): D



Which of the following statements is INCORRECT?

  1. Urgent and non-urgent changes follow the same Change Management process
  2. High risk, urgent changes should be considered by the CAB Emergency Committee
  3. Urgent changes need not necessarily be reviewed, unless there is time to do so
  4. The justification for urgent changes should always be based on sound business reasons

Answer(s): C






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