Free CSQA Exam Braindumps (page: 11)

Page 10 of 202

Malcolm Balridge who was a defense secretary invented MBNQA

  1. True
  2. False

Answer(s): B



Industry accepted definitions of quality are "conformance to requirements" (from Philip Crosby) and "fit for use" (from Dr. Joseph Juran and Dr. W. Edwards Deming). These two definitions are contradictory.

  1. True
  2. False

Answer(s): A



Most Information Technology (IT) groups have the quality gaps between:

  1. Producer gap
  2. Supplier gap
  3. Customer gap
  4. Provider gap
  5. A, C
  6. A, B

Answer(s): A,C



A major premise of a quality management environment is an emphasis on continuous improvement. The approach to continuous improvement is best illustrated using the , which was developed in the 1930s by Dr. Shewhart of the Bell System.

  1. System development life cycle
  2. PDCA Cycle
  3. Quality Improvement Cycle
  4. Product Life Cycle

Answer(s): B






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