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Quality Assurance CSQA Exam Questions
Certified Software Quality Analyst (CSQA) (Page 21 )

Updated On: 28-Feb-2026
Page 21 of 162
PDF with 804 Questions

The Juran Trilogy refers to:

  1. Quality Management, Quality Coordination, Continuous improvement
  2. Quality planning, Quality Control, Quality improvement
  3. Qualitative Management, Quantitative Management, Continuous improvement
  4. Quality Assurance, Quality Control, Quality Audits

Answer(s): B



MBNQA Award criteria does not include

  1. Leadership
  2. Technology
  3. Human Resources
  4. Process Management

Answer(s): B



The three evaluation dimensions of Malcolm Baldrige National Quality Award are

  1. Leadership, Strategic Planning, Business Results
  2. Approach, Deployment, Results
  3. Strategic Planning, Process Management, Business Results
  4. Planning, Implementation, Feedback

Answer(s): B



Developing and asking questions for the purpose of collecting oral data to be used in an analysis or evaluation is called as

  1. Negotiation
  2. Facilitation
  3. Interviewing
  4. Effective listening

Answer(s): C



The tactics, which should be incorporated while giving constructive criticism, are

  1. Do it privately
  2. Have the facts
  3. Be prepared to help the worker to improve his/her performance
  4. Be specific on expectation
  5. Follow a specific process in giving criticism
  6. A B C & E
  7. all the above

Answer(s): G



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