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Free CSQA Exam Braindumps (page: 24)

Page 23 of 202
PDF with 804 Questions

The complaint resolution processes are

  1. get on your customers wave length
  2. get the facts
  3. establish and initiate an action program
  4. Follow up with your customer
  5. all the above

Answer(s): E



JIT was developed by

  1. Dr. W. Edward deming
  2. Dr. Leonard Zunin
  3. Taiicho Ohno
  4. Malcom Baldrige

Answer(s): C



Pareto concept was developed by ­

  1. Taiichi ohno
  2. Edward Deming
  3. Malcolm Baldrige
  4. Joseph Juran
  5. Pareto

Answer(s): D



What are the ways in which QA analyst can estimate frequency/severity of events?

  1. Judgemental sampling.
  2. Statistical sampling.

Answer(s): B






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