The ability to apply beliefs, standards, guidelines, policies, procedures and values to a decision in a specific set of circumstances is known as

Answer(s): C

A service level agreement becomes a contract when the provider of service and customer are not in the same organization.

Answer(s): A

If the variation due to common causes results in a process operating outside of the customer specifications, the process is called

Answer(s): B

Which of the following is not a description of the charter of quality function?

the person who is nominated by quality department to prepare quality charts
management's authorization to make quality happen
a job description for the quality function
explicitly explains to all the affected parties the function's scope and responsibilities.

Answer(s): A

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