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Cloud Kicks wants to force its users to set a value for a custom called Tier by answering a series of questions.
What two functions should the administrator use to ensure that users cannot bypass answering these questions in order to determine their Tier value.
Choose 2 answers

  1. Set up a list view for the list of questions.
  2. Make the field Read Only on the page layout.
  3. Set up a restriction rule on the field.
  4. Use a screen flow to ask the question.

Answer(s): B,D

Explanation:

Making the field Read Only on the page layout prevents users from manually entering or editing the field value on the record page. This ensures that users cannot bypass answering the questions in order to determine their Tier value. Using a screen flow to ask the questions allows administrators to create an interactive user interface that guides users through a series of screens based on their inputs and logic. A screen flow can be used to ask questions and set the field value based on the answers



Cloud Kicks wants its sales reps to always use the same full zip code format with a hyphen where applicable.
What should the administrator implement to help ensure consistent formatting?

  1. Edit the standard field length to five characters.
  2. Add a quick create function for the sales reps to use.
  3. Create a REGEX function to use in a validation rule on the field.
  4. Add a help text instructing the sales rep on how to enter this field.

Answer(s): C

Explanation:

REGEX is a function that allows administrators to check whether a text value matches a regular expression pattern. Regular expressions are a way to define complex patterns of characters using symbols and operators. REGEX can be used to enforce consistent formatting for a field value by specifying the required length, characters, and separators.



An auto-response rule sends en email using Template when the field Case Source Is 'email' and Template when Case Source is blank. A Process Builder updates Case Source to 'email' when a case is created using Email-to-Case and to web' when a case Is created using Web-to-Case. Otherwise, Case

Source Is blank.
What will occur when a case is created from an Incoming email?

  1. Case Source updates to 'email' and an email is sent out using Template2.
  2. An email is sent out using Template and then Case Source updates to email'.
  3. An email la sent out using Template and then Case Source updates to 'email'.
  4. Case Source updates to email and an email Is sent out using Template1.

Answer(s): A

Explanation:

Case Source updates to `email' before the record is saved because the Process Builder runs before the auto-response rule. Then, an email is sent out using Template2 because the auto-response rule evaluates the Case Source value after it is updated by the Process Builder and matches the criteria for Template2



An administrator created two record types on the Account object: Internal Customers and External Customers. A custom profile called Sales has the External Customers record type assigned. The sharing rules for Accounts arm set to Public Read Only. On occasion. Sales users notice that an Account record has the wrong record type assigned. The administrator has created a screen flow that will change the record type on the user's behalf.
What will happen to the Sales user's record access after running this flow?

  1. Read access will be lost to the record.
  2. Edit access will be lost to the record.
  3. Record Access remains the same.
  4. A new record owner will be assigned.

Answer(s): C

Explanation:

Record access remains the same after running the flow because changing the record type does not affect the sharing rules or the record owner. The Sales user will still have read and edit access to the account record based on their profile and the organization-wide default for accounts. The record type assignment only affects the page layout and picklist values that are available for the account record






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