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Salesforce ADX-211 Exam Questions
Administer, Extend, and Automate Salesforce (Page 11 )

Updated On: 12-Apr-2026
Page 11 of 95
PDF with 467 Questions

AW Computing uses a private sharing model for cases. A select group of five users need read/write access to all cases with a specific record type. Of these users, one is assigned the Support Manager profile and four are assigned the Support Representative profile.
How can the administrator meet this requirement?

  1. Create a public group for the users and a custom parent case record with the record type; share this case by record owner.
  2. Create a public group for the users and use criteria-based sharing rules to share cases with the record type to that group.
  3. Modify the Support Manager and Support Representative profiles to View All Data access on all cases with the record type.
  4. Create a new profile for the five users with View All Data access; remove access to the record type from all other profiles.

Answer(s): D



An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.
Which set of steps should be taken lo merge these accounts using the Salesforce merge feature?

  1. Merge the duplicate accounts and the duplicate contacts will be merged automatically.
  2. Merge the duplicate accounts and check the box that optionally merges the duplicate contacts.
  3. Merge the duplicate contacts and then merge the duplicate accounts.
  4. Merge the duplicate accounts and then merge the duplicate contacts.

Answer(s): D



Which two deployment tools should be used to delete metadata from an organization? Choose 2 answers.

  1. Ant Migration Tool
  2. Unmanaged packages
  3. Developer Console
  4. Change sets

Answer(s): B,C



Which statement is true about the creation of entitlement processes? Choose 2 answers

  1. The Manage Entitlements permission must be enabled.
  2. Entitlement versioning allows changes to existing entitlement processes.
  3. Entitlements have their own organization-wide default settings.
  4. Milestones can be created dynamically based on other fields.

Answer(s): A,D



A sales manager is receiving an "insufficient privileges" error when viewing a contact. The contact owner is under the manager in the role hierarchy.
What is the reason the sales manager is not able to view the contact?

  1. The contact owner has not selected the option to share contacts with others in the role hierarchy.
  2. The contact sharing settings are private, so access to the record is limited to the contact owner and system administrator.
  3. The account sharing settings are controlled by the parent, and the account owner is not under the sales manger's role.
  4. The contact sharing settings are controlled by the parent, and the account owner is not under the sales manager's role.

Answer(s): B



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