Free ADX-211 Exam Braindumps
Administer, Extend, and Automate Salesforce Questions 156–160 (page: 33)

Updated On: 10-Feb-2026

How can an administrator use the service cloud console to increase the efficiency of support users? choose 3 answers.

  1. configure it to manage chatter answers cases and live agent chat conversations.
  2. customize the softphone to provide a screen pop-up on incoming support calls.
  3. configure the idea themes page layout with buttons and links to case detail information
  4. enable the service cloud console application in salesforce communities.
  5. use publisher actions in case feed to combine the publisher extension menus in a single row.

Answer(s): A,B,D



The VP of sales noticed that sales representatives are extending their close dates to the future on their opportunities.
How can the sales managers determine how many times close dates are being changed? choose 2

  1. have a developer create an apex trigger to update a count field when a change to the close date field has been made.
  2. use workflow to update a count field when the close date field has changed using the criteria ISCHANGED(closedate).
  3. Add a formula field on the page layout of the opportunity with the default value set to PRIORVALUE(close date).
  4. use workflow to update a count field when the close date field has changed using the criteria closedate> PRIORVALUE(closedate)

Answer(s): B,D



UC wants to archive cases that have been closed for two or more years. The cases need to be revived from Salesforce and be available to be loaded into the company's data warehouse.
How can the administrator automate this process? choose 2

  1. use an Appexchange product
  2. schedule the data export service.
  3. enable the case archied feature.
  4. use the apex dataloader

Answer(s): A,D



Which two requirements must be met for a user to view knowledge Articles within a Salesforce organization? Check 2 answers.

  1. The user must be assigned a Salesforce Knowledge license.
  2. The user must have access to the articles tab.
  3. The user must have the manage articles permission on the profile.
  4. The user's profile must have the read permission for the at lease one article type.

Answer(s): B,D



The sales operations team has required a new custom object with the following requirement:

. The sales managers should have full access to all records created
. The object's sharing default should be set to private.
. No new sharing rules should be created.

how can the system administrator set up the security for this object? choose 2 answers.

  1. Add the "modify all" permission to the sales manager profile for the new object
  2. Create a Record type with "Modify all" checked, and assign this Record type to the sales manager profile.
  3. Create a permission set for all sales Manager users with "modify all" checked for the object.
  4. create a role for all sales Manager users with "Modify all" checked for the object.

Answer(s): D



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