QUESTION: 121

The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day.
Which type of report should be used in the dashboard component?

Report based on a reporting snapshot that runs dally at 5:00 p.m.
Report based on custom report type using cases and business hours.
Custom summary report where unit equals business hours.
Standard case lifecycle report where unit equals business hours.

Answer(s): A

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The administrator of Universal Containers is testing an approval process in a recently refreshed Developer Pro sandbox and is finding that none of the notification emails are being sent to the approvers.
which two reasons could be the cause? Choose 2 answers

Workflow emails only work in Full sandboxes.
The deliverability access level setting Is incorrect.
HTML templates are unavailable in sandboxes.
The email addresses for the users are incorrect.

Answer(s): B,D

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QUESTION: 123

An administrator has been asked to create a report showing all newly created chatter groups by a custom designation divided by the four departments that maintain chatter groups- partners, corporate, practices and solutions.
How can an administrator meet this reporting requirement?

Use a bucket in the chatter groups report to categorize the four different departments. (100%)
Use a multi-select picklist field to bucket chatter groups in the report according to department.
Create tags for chatter groups and create a summary report for newly created chatter groups.
Create a report type for chatter groups and create a summary report for newly- created chatter group.

Answer(s): A

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