Universal Containers recently implement Service Cloud. The Support Manager notices that cases are being distributed unevenly across the team.What should the consultant recommend to address this problem
Answer(s): B
Which two capabilities of Lightning Knowledge ensure accurate content in Articles? Choose 2 answers
Answer(s): A,D
Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.Which method should the consultant suggest?
Answer(s): A
A company has implemented Salesforce Service Cloud. The company needs Key Performance Indicators (KPIs) to ensure that its customer support service center is profitable. Which three metrics can be used to help executive management understand service center costs? Choose 3 answers
Answer(s): A,B,D
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