Free ADX261 Exam Braindumps (page: 15)

Page 15 of 50

Universal Containers recently implement Service Cloud. The Support Manager notices that cases are being distributed unevenly across the team.
What should the consultant recommend to address this problem

  1. Configure Case Assignment Rules to use Queues.
  2. Configure Omni-Channel Routing Model as Most Available.
  3. Configure Case Assignment Rules to use Users.
  4. Configure Omni-Channel Routing Model as Least Active.

Answer(s): B



Which two capabilities of Lightning Knowledge ensure accurate content in Articles? Choose 2 answers

  1. Approval Process that assigns an Article to a Reviewer Queue.
  2. Knowledge Action to Publish an Article once the Article is approved.
  3. Validation Rules for article record types to verify all fields during creation.
  4. Data Category to assign an article record type to a Reviewer.

Answer(s): A,D



Universal containers is trying to reduce the amount of time support agents spend creating cases. The new method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.

Which method should the consultant suggest?

  1. On-Demand Email-to-case
  2. Standard email to case
  3. Web to case forms
  4. Omni channel routing

Answer(s): A



A company has implemented Salesforce Service Cloud. The company needs Key Performance Indicators (KPIs) to ensure that its customer support service center is profitable.
Which three metrics can be used to help executive management understand service center costs? Choose 3 answers

  1. All open Cases by Priority
  2. All open cases by Channel
  3. All Cases closed Month-to-date
  4. Case resolution time
  5. All Cases by Customer

Answer(s): A,B,D



Page 15 of 50



Post your Comments and Discuss Salesforce ADX261 exam with other Community members:

Mohamed commented on November 17, 2024
No Comments
Anonymous
upvote

shakila commented on November 16, 2024
how to start i m begginer
Anonymous
upvote

peter commented on November 16, 2024
I'm finding these question helpful
Anonymous
upvote

Kris commented on November 16, 2024
Nice Questions
Anonymous
upvote

Folarin commented on November 15, 2024
Nice content, hope to take my exam soonest
Anonymous
upvote

Dag Alytus commented on November 15, 2024
This is helpful
UNITED STATES
upvote

Priscilla commented on November 15, 2024
I'm waiting for more questions
Anonymous
upvote

togdheer commented on November 15, 2024
good revision resource
UNITED STATES
upvote

Mohammed commented on November 15, 2024
After checking these questions and reviewing all the answers and Explanations I realized that I would not have been able to pass the exam based on my current knowledge. This is completely changed my approach in how I am going to prepare now.
UNITED STATES
upvote

Makhmoor commented on November 15, 2024
please make it free
EUROPEAN UNION
upvote

Ardi commented on November 14, 2024
its a great platform to upskilling your knowledge about blockchain
Anonymous
upvote

Quentin commented on November 14, 2024
I noticed that some comments were related to answers not being 100% correct. But for me as long as questions are real and same as the actual exam I was okay.
Mexico
upvote

kagelelo commented on November 14, 2024
how do you pass the ged science test
Anonymous
upvote

Chris Nalla commented on November 14, 2024
Very insightful piece.
Anonymous
upvote

baba commented on November 14, 2024
want to learn
Anonymous
upvote

Anand commented on November 14, 2024
Not bad at all. It covers all the exam topics and it provides some insight to the types of questions that you are going to see in real exam.
INDIA
upvote

Godlover commented on November 14, 2024
Very up to date. I passed my exams. I studied very well though. But the past questions was exceedingly helpful too. Just practice the questions as much as you can. As for me I practiced all, and repracticed about 350 questions again before the exams day.
Anonymous
upvote

LasNumber commented on November 14, 2024
This Are Very Useful Q's and A's. on exam some Questions wont come as they are but mostly will come as the are. Study to Know
Anonymous
upvote

Yeshwanth commented on November 14, 2024
Nice Questions and helpful for exam preparation.
Anonymous
upvote

Jenil Gandhi commented on November 14, 2024
Hi everyone could sone share the certification voucher for PD2.
INDIA
upvote

Nicole commented on November 13, 2024
I am working towards my exam. Finding these prep to be very useful
CANADA
upvote

Nicole commented on November 13, 2024
Very helpful
CANADA
upvote

Bianca commented on November 13, 2024
Consistent questions
Anonymous
upvote

Larry commented on November 13, 2024
Good content
Anonymous
upvote

Dipu commented on November 13, 2024
Great Source , i feel really good questions
Anonymous
upvote

Dipu commented on November 13, 2024
Nice questions
Anonymous
upvote

Nathaniel Okeke commented on November 13, 2024
nice way to practice for the exam
Anonymous
upvote

Ashwini commented on November 13, 2024
I would appreciate for resources you can provide
INDIA
upvote

Ganiyu Ogunlana commented on November 13, 2024
Great Insight into the exams
Anonymous
upvote

Vuyo commented on November 13, 2024
Very Helpful
Anonymous
upvote

Suleman khan commented on November 13, 2024
Huawei is my favourite I'm enjoying these questions
PAKISTAN
upvote

Pandiyan Venkatraman commented on November 13, 2024
good question
Anonymous
upvote

Eb'Oney commented on November 12, 2024
I think the answer here should be B. Split the Logged column by using at as the delimiter
UNITED STATES
upvote

Hadiza commented on November 12, 2024
useful for exam preparation
Anonymous
upvote