How can a Contact Center Manager see which Service Representatives have not accepted new Cases recently using the Lightning Service Console?
Answer(s): D
Universal Containers (UC) wants to implement Service Cloud using Agile methodology. How should the consultant recommend delivering a successful implementation?
Answer(s): B
What are three considerations when adding a report chart to a Console Component? Choose 3 answers
Answer(s): B,D,E
The VP of Services at Universal Containers wants to reduce call center staffing. One of the initiatives is to deflect customer's interaction with a support agent while still providing relevant answers to the customer.How can a consultant automate the use of suggested articles to accomplish this goal?
Answer(s): A
Universal Containers wants Service Console users to be able to view and update product usage data that is stored in an external system.Which two features should a consultant recommend to provide this functionality? Choose 2 answers
Answer(s): A,D
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