QUESTION: 85

Universal Containers requires a scheduling solution that will allow Managers to coordinate service engineers across multiple Territories.
What solution should a consultant recommend?

Field Service Lightning
Lightning Console
Salesforce Mobile App
Employee Community

Answer(s): A

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QUESTION: 86

How can a Contact Center Manager see which Service Representatives have not accepted new Cases recently using the Lightning Service Console?

Omni-Channel Utility Component
Cases report sorted by Rep and Case Owner
Cases report sorted by Rep and Case CreatedDate
Omni-Channel Supervisor tab

Answer(s): D

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QUESTION: 87

Universal Containers (UC) wants to implement Service Cloud using Agile methodology. How should the consultant recommend delivering a successful implementation?

set a cutoff date of 1.5 months before user acceptance testing for any change requests.
Generate continuous feedback from the project team, and adjust the requirements and deliverables accordingly.
Deliver the entire project simultaneously so as to present UC with a completed solution.
Schedule a meeting with the UC executives at the start of the project to generate all the requirements.

Answer(s): B

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QUESTION: 88

What are three considerations when adding a report chart to a Console Component? Choose 3 answers

The report is shared with a Chatter Group.
The report contains a chart.
The report has a standard Report Type.
The report is a Summary or Matrix report.
The report chart is added to the Page Layout.

Answer(s): B,D,E

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QUESTION: 85

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QUESTION: 88