Free ADX261 Exam Braindumps (page: 27)

Page 27 of 50

Universal Containers wants to display a history of all of today's changes to a case in the order that occurred on a single page view. This requirement includes comments, emails, and edit to case fields.
What tool should a consultant recommend to implement this requirement?

  1. Auto launch flow
  2. Salesforce Console for Service
  3. Visualforce custom page Questions & Answers PDF Page 6
  4. Process Builder

Answer(s): B



what should a consultant recommend to ensure chat request contain enough infomration for customer service representatives to effectively respond?

  1. Customize the lightning console chat page
  2. Configure a chat validation rule
  3. Customize the pre chat form
  4. ConfigureLightningGuided Engagement

Answer(s): C



Which Search mechanism should be used to find Case Comments from within the Lightning Service Console?

  1. Comment Search Component
  2. Comments List View
  3. Global Search
  4. Search Utility Component

Answer(s): C



universal containers wants to schedule technicians for repair services when an agent is unable to solve customer problem via call center

  1. Omni channel
  2. Contact Requests
  3. field service
  4. Mobile connect

Answer(s): C



Page 27 of 50



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