Free ADX261 Exam Braindumps (page: 26)

Page 26 of 50

Universal Containers wants customers to have the ability to log cases with structured data and route based on Urgency and Product Line.
How should a Consultant accomplish this?

  1. Standard Email-to-Case with assignment rules
  2. Lightning Email with web routing prioritization
  3. Omni-Channel with prioritized queues
  4. Standard Web-to-Case with assignment rules

Answer(s): A



Universal Containers has a policy that requires all email traffic to remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones on its legacy system.
When implementing Salesforce, what solution should a consultant recommend for this scenario?

  1. Email-to-Case
  2. Salesforce for Outlook
  3. Web-to-Case
  4. On-Demand Email-to-Case

Answer(s): A



Universal Containers would like for article to be different channel for social interactions.
What solution should a consultant recommend?

  1. Set up communication channel layouts in the object manager to use Insert Article into Social post.
  2. Set up insert Article into Social post and enable the customer community portal.
  3. Create a Chatter group and invite the customer to join with an external chatter user.
  4. Create a Visualforce page on the customer community portal.

Answer(s): B



The Universal Containers sales team has been so successful in signing new customers that the support team is unable to provide same-day customer assistance.
What should a consultant recommend to address this problem?

  1. Limit Customers to 5 Cases per day.
  2. Provide a self-help Customer Community.
  3. Add more support phone lines.
  4. Ask sales reps to respond to support Cases

Answer(s): B



Page 26 of 50



Post your Comments and Discuss Salesforce ADX261 exam with other Community members:

Mohammed commented on November 15, 2024
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Anonymous
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Quentin commented on November 14, 2024
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Mexico
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Anonymous
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Chris Nalla commented on November 14, 2024
Very insightful piece.
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baba commented on November 14, 2024
want to learn
Anonymous
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Anand commented on November 14, 2024
Not bad at all. It covers all the exam topics and it provides some insight to the types of questions that you are going to see in real exam.
INDIA
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Godlover commented on November 14, 2024
Very up to date. I passed my exams. I studied very well though. But the past questions was exceedingly helpful too. Just practice the questions as much as you can. As for me I practiced all, and repracticed about 350 questions again before the exams day.
Anonymous
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Anonymous
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Anonymous
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nice way to practice for the exam
Anonymous
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Ganiyu Ogunlana commented on November 13, 2024
Great Insight into the exams
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PAKISTAN
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Pandiyan Venkatraman commented on November 13, 2024
good question
Anonymous
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Eb'Oney commented on November 12, 2024
I think the answer here should be B. Split the Logged column by using at as the delimiter
UNITED STATES
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Hadiza commented on November 12, 2024
useful for exam preparation
Anonymous
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inspiring and educative
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ok real exam
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PA commented on November 11, 2024
This questions are valid in Canada. I passed the exam.
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JP commented on November 11, 2024
Très intéréssant pour valider son apprentissage
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JP commented on November 11, 2024
Good for exam preparation
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K.U commented on November 11, 2024
@Dane, Yes, questions are very similar to content of real exam. I managed to pass the test.
Anonymous
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