Free ADX261 Exam Braindumps (page: 6)

Page 6 of 50

Universal Containers wants to reduce the clicks a Customer Support Agent uses when working on a case. This includes the time it takes to create, resolve, and close the case.
Which three Salesforce productivity features should be used to accomplish this requirement? Choose 3 answers

  1. Omni-Channel
  2. Publisher Actions
  3. Macros
  4. Quick Text
  5. Chatter

Answer(s): B,C,D



Universal Containers wants to help customers resolve issues by browsing Knowledge articles and submit a case if they need more information.
What should the consultant recommend to meet the requirements?

  1. Allow Comments on Knowledge articles.
  2. Implement Case Assignment Rules.
  3. Enable Chat in an Experience Cloud site.
  4. Create a self-service Help Center.

Answer(s): D



Cloud Kicks (CK) provides support 24 hours a day, 7 days a week. CK contracts with an external third- party help desk to provide support outside of normal business hours. The external service agents and external support managers use Experience Cloud to create cases. External support managers need to view and execute reports with the ability to "Run as specified user.
What is the recommended Experience Cloud license to meet the requirements?

  1. Service Cloud Portal
  2. Customer Community Login
  3. High Volume Customer Portal
  4. Partner Community Login

Answer(s): A



Universal Containers wants to unify channels and manage agent workload with Omni-Channel routing.
What required step Should a consultant address before configuring Omni Channel?

  1. Customize service channel settings to define how the organization receives work from various
  2. Create a Salesforce Case to have Omni-Channel enabled.
  3. Create the necessary objects in Salesforce.
  4. From Setup, select Omni-Channel Settings and Select Enable Omni-Channel.

Answer(s): D



Page 6 of 50



Post your Comments and Discuss Salesforce ADX261 exam with other Community members:

Temitope commented on October 31, 2024
Good questions
EUROPEAN UNION
upvote

Temitope commented on October 31, 2024
Nice and well structured questions
EUROPEAN UNION
upvote

Mr. K commented on October 31, 2024
Valid exam dump. Passed in first try. Keep the good work and keep it free guys.
UNITED STATES
upvote

Fernanda commented on October 30, 2024
This is a very good practice test, I approve my exam
Anonymous
upvote

Gustavo Gonçalves commented on October 30, 2024
A questão 17 está errada a resposta é letra D. Podem corrigir por favor?
BRAZIL
upvote

DA commented on October 30, 2024
Very good and help a lot for practice
INDIA
upvote

Arthur commented on October 30, 2024
I had an awesome experience passing the AZ-104 on my first attempt! Huge thanks to this site for their support and top-notch materials—it was spot on!
UNITED STATES
upvote

George commented on October 30, 2024
Thanks for all the assistance i got the full PDF version. Highly recommended!
UNITED STATES
upvote

Arthur commented on October 30, 2024
If you're preparing for the AZ-104 exam, I highly recommend checking out these questions. They offer great resources and practice questions that can really help you understand the material and boost your confidence. Good luck with your studies!
UNITED STATES
upvote

RM commented on October 30, 2024
Thank you for the dumps
Anonymous
upvote

Dayanidhi M commented on October 29, 2024
good exam dump
Anonymous
upvote

Vulquin commented on October 28, 2024
Hello, I wanted to take the pdf version for az-140 certification and I can't find where to buy it.
Anonymous
upvote

yassmine commented on October 28, 2024
good questions
Anonymous
upvote

PP commented on October 28, 2024
Good!! please!!
KOREA REPUBLIC OF
upvote

Nevel commented on October 28, 2024
This is my Go-to site for passing my cert exams. So fart I have passed 2 exams with these dumps. So great respect!
UNITED KINGDOM
upvote

Anthony commented on October 28, 2024
good content
Anonymous
upvote

Sree commented on October 27, 2024
Good dump questions
Anonymous
upvote

Nmathew commented on October 27, 2024
Similar questions for qdba 2024
UNITED KINGDOM
upvote

Trang commented on October 27, 2024
Very helpful
JAPAN
upvote

Rakesh Debnath commented on October 27, 2024
Nice sample questions
UNITED STATES
upvote

Arvind Sharma commented on October 27, 2024
Helpful questions for preparation foe LA exam
Anonymous
upvote

Teji commented on October 26, 2024
Good Practice Questions before appearing to exams
Anonymous
upvote

Preston commented on October 26, 2024
Hope everyone is having a wonderful day. I am because I just passed my exam. Sharing my insight... this exam dump has lots of questions from the real exam. But the exam is not easy. So I need to say that you must study hard to pass.
UNITED STATES
upvote

Alex Z commented on October 26, 2024
Great insight.
UNITED STATES
upvote

Rajesh Kumar M - commented on October 26, 2024
For the question 6- the continual improvement , the organization shall continually improve the suitability, adequacy and effectiveness of the QMS. Not Efficiency, Refer Clause 10.3 continual improvement in ISO 9001 :2015
Anonymous
upvote

PC commented on October 26, 2024
Good content
Anonymous
upvote

Lawrence commented on October 26, 2024
Absolutely excellent
Anonymous
upvote

ABC commented on October 26, 2024
I found these dumps are useful
INDIA
upvote

Rupa commented on October 26, 2024
Getting good practice with the qs
Anonymous
upvote

vinay commented on October 25, 2024
practice test
UNITED STATES
upvote

Shree commented on October 25, 2024
recomendeds . Thanks
Anonymous
upvote

Olympia commented on October 25, 2024
The free version is good but does not have all questions. However the PDF has double the amount of questions and very helpful to pass the exam.
Canada
upvote

Scruzer commented on October 25, 2024
Cleared this exam today. Questions are still valid.
EUROPEAN UNION
upvote

Vidhi Mishra commented on October 25, 2024
Nice set of questions
Anonymous
upvote