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Salesforce ADX261 Exam
Service Cloud Administration in Lightning Experience (Page 9 )

Updated On: 30-Jan-2026
Page 8 of 41
PDF with 304 Questions

Which Search mechanism should be used to find Case Comments from within the Lightning Service Console?

  1. Comment Search Component
  2. Comments List View
  3. Global Search
  4. Search Utility Component

Answer(s): C



universal containers wants to schedule technicians for repair services when an agent is unable to solve customer problem via call center

  1. Omni channel
  2. Contact Requests
  3. field service
  4. Mobile connect

Answer(s): C



A Service Representative transfers a Live Agent Chat to another Representative.
Which two things will happen? Choose 2 answers

  1. Both Service Reps can chat with the Customer.
  2. The Customer does not know they were transferred.
  3. The Chat Transcript and Case are transferred.
  4. The Customer is shown the new Representative's Name

Answer(s): C,D



UC has created permission sets granting access to object and fields in one of its sandboxes. How should a consultant deploy this permission set to prod?

  1. Change set
  2. Manuallyre create the Permission sets
  3. Create an Unmanaged package
  4. Publish a Managed package

Answer(s): A



As part of a new salesforce knowledge implementation, Universal Containers would like to migrate articles from their current database.Which factor should a consultant consider as part of the migration strategy?

  1. Convert any articles containing HTML into plain text before importing because HTML is NOT supported to any article field types.
  2. Ensure that each existing article type has a corresponding knowledge article type that matches its structure and content.
  3. Verify that each article type has field level security on all fields set to read only prior to import, in order to prevent any loss of data.
  4. Prepare a single .csv file that can be used to migrate all article types at once and include with a.
    properties file in a.zip for import

Answer(s): B



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