The Support Manager at Universal Containers is getting inaccurate agent performance reports. After researching the data, the Salesforce Administrator has identified hundreds of cases that are closed, but still owned by a queue.Which two solutions should a Consultant recommend to correct this problem? Choose 2 answers
Answer(s): A,B
Universal Containers is migrating from Classic Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of the Article file attachments were migrated. How can a Consultant migrate the file attachments?
Answer(s): A
A company is changing its case management system to Salesforce. All active accounts, contacts, and closed cases for the past 5 years must be migrated to Salesforce for go-live.Which approach should be used for the data migration?
Answer(s): D
Universal Containers wants to import an external knowledge base to Lightning Knowledge using the Knowledge Importer.How should this be implemented?Choose 2 answers
Answer(s): A,D
Cloud Kicks (CK) provides support 24 hours a day, 7 days a week. CK contracts with an external third- party help desk to provide support outside of normal business hours. The external service agents and external support managers use Experience Cloud to create cases. External support managers need to view and execute reports with the ability to "Run as specified user.What is the recommended Experience Cloud license to meet the requirements?
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