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Salesforce ANC-301 Exam Questions
Implement and Manage CRM Analytics (Page 4 )

Updated On: 16-Feb-2026
Page 4 of 24
PDF with 115 Questions

A CRM Analytics consultant at Cloud Kicks wants to create a new dashboard that uses custom

GeoJSON to display data; however, they are unable to upload the file via the user interface (UI).
Which action should the consultant take?

  1. Add the system permission "Manage Analytics Custom Maps" to the permission set used.
  2. Enable Custom maps with GeoJSON"" in the analytics settings.
  3. Upload the GeoJSON via the API because it is NOT a function in the UI.

Answer(s): C

Explanation:

If a consultant at Cloud Kicks needs to use custom GeoJSON files for dashboard visualization and cannot upload the file via the CRM Analytics user interface (UI), the recommended action is to use the API for this purpose. Here's why this approach is suggested:
Functionality Limitation in UI: Currently, the CRM Analytics UI does not support direct uploads of GeoJSON files, which necessitates an alternative method. API Flexibility: The API provides a more flexible route for uploading custom GeoJSON files, allowing consultants to integrate more complex or larger datasets that are not supported through standard UI functionalities.
Customization and Control: Using the API also offers greater control over how GeoJSON data is handled, processed, and utilized within CRM Analytics, catering to more advanced customization needs.
This method ensures that the consultant can fully utilize CRM Analytics' capabilities for creating highly customized geographic visualizations, thereby enhancing the analytical value of the dashboards.



A company realizes it has a lot of rich information around its cases, but unfortunately, most of this is unstructured/textual dat

  1. The company is exploring how to include some of this information in its case prioritization.
    Which option within CRM Analytics should a consultant leverage?
  2. Bucket transformation in Recipes
  3. Cluster transformation in Recipes
  4. Detect Sentiment transformation in Recipes

Answer(s): C

Explanation:

For a company with a wealth of unstructured textual data in their cases, the "Detect Sentiment" transformation within CRM Analytics Recipes is a crucial tool. This transformation analyzes the sentiment of the text data--whether it's positive, neutral, or negative--and this insight can be highly valuable in case prioritization processes. Here's why this transformation is useful:
Insight into Customer Sentiments: By detecting sentiment, the company can prioritize cases based on the urgency and emotional tone expressed in the text, which might indicate customer dissatisfaction or urgency.
Automation and Efficiency: Automatically categorizing cases based on sentiment can streamline workflows and ensure that critical cases are handled promptly.

Enhanced Customer Service: Responding to negative sentiments swiftly can improve customer satisfaction and potentially mitigate issues before they escalate.



Universal Containers asks a CRM Analytics consultant to review the performance of its local data sync.
After removing unused objects and fields from connected data, what else should the consultant do to improve performance of the data sync?

  1. Evaluate connection mode for each connected object.
  2. Contact Salesforce Support to increase sync speed.
  3. Enable fast sync in analytics settings.

Answer(s): A

Explanation:

To improve the performance of local data sync in Universal Containers, evaluating the connection mode for each connected object is a practical approach. Here's the rationale:
Optimization of Resources: Different connection modes (e.g., Full Sync, Incremental Sync) use different amounts of resources. Choosing the right mode for each object based on how frequently its data changes can optimize the sync process and reduce load times. Efficient Data Handling: By tailoring the connection mode to the needs of specific data objects, the overall efficiency of the data sync process is improved, leading to faster refresh rates and more timely data availability.
Cost and Performance Balance: Evaluating and selecting the appropriate connection mode can also help balance performance needs with cost constraints, as some modes may consume more compute resources than others.



The CRM Analytics consultant at Cloud Kicks is asked to make sure the data on the CRM Analytics dashboard be as real-time as possible.
It was agreed to set the sync refresh time to 5 minutes for one of the local connections. The org has a CRM Analytics Plus license but users are noticing that the earliest available time is 1 hour. The minutes option is not visible to the user.
What is causing the issue?

  1. The consultant does not have the Edit CRM Analytics Dataflows permission assigned.
  2. Setting up the schedule to 5 minutes feature is not available in sandbox orgs.
  3. The earliest available time is 1 hour for CRM Analytics Plus license.

Answer(s): C

Explanation:

In the scenario where Cloud Kicks wants to set the sync refresh time to 5 minutes but finds that the minimum available time is 1 hour, the limitation is due to the licensing and feature availability in

CRM Analytics Plus. Here's the detailed explanation:
License Restrictions: The CRM Analytics Plus license typically sets the minimum refresh interval at 1 hour. This is a built-in restriction that reflects the platform's capabilities and resource allocation norms.
Platform Capabilities: While more frequent refreshes would be ideal for achieving near-real-time data synchronization, such capabilities might require additional customization or advanced setup, potentially involving higher tiers of service or additional Salesforce products. Operational Considerations: Frequent data refreshes, especially in shorter intervals like 5 minutes, can significantly impact system performance and resource utilization. Therefore, such options are generally restricted or managed tightly within Salesforce environments. This understanding aligns with Salesforce's documentation and product specifications, which outline what features and capabilities are available under different licensing agreements.



What can a consultant accomplish in the Predictions page of a model?

  1. If it is decided to follow some of the Einstein Recommendations for model improvement, see what the new model metrics would be.
  2. Estimate the impacted business value of using Einstein Discovery.
  3. Create predicted outcome value by manually selecting values for some of the predictor fields.

Answer(s): C

Explanation:

In the Predictions page of a model within CRM Analytics (formerly Einstein Discovery), users have the capability to interact with the model to see how different input values affect predictions. Here's a detailed look at what can be accomplished:
Manual Input of Predictor Values: Users can manually input or change values for predictor fields to see how these changes alter the predicted outcomes. This is especially useful for testing hypothetical scenarios and understanding how sensitive the model is to various inputs. Real-Time Interaction: This functionality provides a hands-on way to explore the model's behavior, offering immediate feedback on how input variations impact predictions, which can help in refining the model or in training users on its application.
Scenario Analysis: By adjusting predictor values, users can conduct scenario analyses, which are crucial for strategic planning and decision-making.






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