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Free B2C-SOLUTION-ARCHITECT Exam Braindumps (page: 7)

Page 7 of 16
PDF with 152 Questions

A company has 2,000 customers and currently services them using a call center and spreadsheets. Because of the lack of systems there is no ability to track how successful agents are. In addition, their ordering system cannot be easily accessed by service agents costing valuable time and hurting customer satisfaction.

What are two reasons a connected B2C Solution can add value to the company?

Choose 2 answers

  1. Provides a better interface for agents using Service Cloud and B2C Commerce with Heroku
  2. Allows agents to more easily access customer data to better support customers when they call in
  3. Allows agents to use SSO to log into B2C Commerce and Service Cloud using the same credentials
  4. Increases spend ROI as fewer service agents will be needed, which can allow for more sales agents

Answer(s): B,C



A global merchant plans to use B2C Commerce, Service Cloud, and Marketing Cloud to support the shopper experience. They also plan on using Marketing Cloud Connect to integrate Service and Marketing Clouds and the Service Cloud Connector for B2C Commerce. The customers will receive SMS messages through Mobile Connect. One of the key requirements is to enable consent and profile management across the clouds.

Which two recommendations should a Solution Architect make as part of the solution?

Choose 2 answers

  1. SMS opt-in will sync with Service Cloud when contact ID is the subscriber key in Marketing Cloud
  2. Service Cloud profile data can be configured to sync to the Marketing Cloud profile center
  3. Profile changes in B2C Commerce will sync to Service Cloud when person accounts are used
  4. Shopper consent in B2C storefronts will sync to Service Cloud when person accounts are used

Answer(s): A,D



A company has Person Account set up on their Sales Cloud and they now want to map subscriber data in Marketing Cloud. What should a Solution Architect recommend?

  1. Sync Subscriber object.
  2. A Sync Person Account object.
  3. Sync Individual object.
  4. Sync Contact object.

Answer(s): B



Northern Trail Outfitters (NTO) has an ERP application where all customer orders are stored. There are millions of older records stored in the ERP application and some customers may have thousands of individual orders. Additionally, some orders contain personally identifiable information (PII) that, due to company policy, can only be stored in ERP. NTO would like the five most recent orders displayed on the account page in Salesforce.

What are three justifications for using Salesforce Connect in this solution?

Choose 3 answers

  1. Accessing external data using workflows and triggers B Need access to all external data in near real-time
  2. Integrating external data without writing custom code
  3. The external data is changing frequently
  4. Need real-time access to a small fraction of external data

Answer(s): B,C,D



Page 7 of 16



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