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Free Certified B2B Solution Architect Exam Braindumps
Salesforce Certified B2B Solution Architect Questions 41–45 (page: 10)

Updated On: 10-Feb-2026
Page 10 of 24
PDF with 112 Questions

3D Scanners needs to apply a discount automatically on the Quote Line for Distributors while in the Quote Line Editor. The percentage discount applied depends on attributes of the Distributor Account and that of the specific Product. Sales users can add additional discounts; however, those will need to go through an approval process that allows for resubmitting to only those that previously rejected the additional discount.
Which two options should a Solution Architect recommend to meet the requirements while keeping the user experience in mind?
Choose 2 answers

  1. CPQ license
  2. Flow
  3. Price Rules
  4. CPQ Plus license

Answer(s): C,D



Universal Containers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.
Which three options should a Solution Architect recommend to meet the requirements defined above?

Choose 3 answers

  1. CTI adaptor with Omni-Channel integration
  2. Customer Community with ability to create a new support Case
  3. Experience Cloud, web-to-case, and a CTI integration
  4. Omni-Channel with defined presence, routing configurations, and Service Channels
  5. Customer Community with Live Agent

Answer(s): A,B,E



0

Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple customer personas. UC wants to ensure it has a comprehensive understanding of what kinds of business outcomes the customers want to achieve before presenting them a solution.
Which method of discovery should a Solution Architect suggest to UC?

  1. Third-party research from well-known organizations
  2. Jobs To Be Done Framework
  3. Comprehensive Surveys to End Customers
  4. User Stories Creation with End Customers

Answer(s): C



P&C Hardware is a large manufacturer of computer components and already has an extensive Salesforce technology stack including MuleSoft, Sales Cloud, Service Cloud, and Field Service, as well as Shield capabilities. P&C Hardware is in the process of launching an online store based on Salesforce technology that's supposed to go live in 6 weeks. P&C Hardware needs to analyze performance to identify bottlenecks and optimize the configuration using its agile process with weekly releases. So far, P&C Hardware has covered similar requirements for other technologies using a third-party monitoring and alerting tool it deployed in the cloud.
What are two viable options a Solution Architect should explore in more detail with the client? Choose 2 answers

  1. Leverage Shield Event Monitoring and MuleSoft to provide monitoring data to the third-party monitoring and alerting solution that's already in place at P&C Hardware.
  2. Leverage Shield Event Monitoring in conjunction with the Salesforce Debug Logs, and establish a regular review process for the Operations and Administration team.
  3. Leverage the B2B Commerce built-in performance monitoring dashboard to analyze performance in near real time.
  4. Leverage Shield Event Monitoring in combination with the CRM Analytics Event Monitoring app as a simple out-of-the-box solution.

Answer(s): A,C



A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wants to go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights. How should a Solution Architect respond to the management team considering their request for these new capabilities'?

  1. Agree with the management team to postpone the go-live and increase the scope to include the desired features.
  2. Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.
  3. Explain the long-term vision and roadmap, and then propose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.
  4. Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.

Answer(s): D



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