A large insurance provider is looking to implement Salesforce. The following exist.1. Multiple channel for lead acquisition2. Duplication leads across channels3.Poor customer experience and higher costs On analysis, it found that there are duplicate leads that are resulting to mitigate the issues?
Answer(s): B,D,E
Northern Trail Outfitters (NTO) has a variety of customers that include householder, businesses, and individuals.The following conditions existwithin its system:NTO has a total of five million customers.Duplicate records exist, which is replicated across many systems, including Salesforce.Given these conditions, there is a lack of consistent presentation and clear identification of a customerrecord.Which three option should a data architect perform to resolve the issues with the customer data?
Answer(s): A,C,E
UC is using SF CRM. UC sales managers are complaining about data quality and would like to monitor and measure data quality.Which 2 solutions should a data architect recommend to monitor and measure data quality?Choose 2 answers.
Answer(s): B,C
A casino is implementing salesforce and is planning to build a customer 360 view for a customer who visits its resorts. The casino currently maintained the following systems that records customer activity:1. Point ofsales system: All purchases for a customer.2. Salesforce: All customer service activity and sales activity for a customer.3. Mobile app: All bookings, preferences and browser activity for a customer.4. Marketing: All email, SMS and social campaigns fora customer.Customer service agents using salesforce would like to view the activities from all system to provide supports to customers. The information has to be current and real time.What strategy should the data architect implement to satisfy this requirement?
Answer(s): A
UC is trying to switch from legacy CRM to salesforce and wants to keep legacy CRM and salesforce in place till all the functionality is deployed in salesforce. The want to keep data in synch b/w Salesforce, legacy CRM and SAP. What is the recommendation.
Answer(s): C,D
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