Northern Trail Outfitters uses a Salesforce Data Entry Source in their Journey that injects Salesforce Orders when they are either created or updated with a status of New, Currently Knitting Shipped, and Complete. Their Journey works when orders are created, but they notice that it does not inject customers when their status is updated.
What could be causing this?
- The associated Contact should be updated to be injected
- Synchronized Data Sources poll for changes every 15 minutes at the quickest
- Orders are not being updated from not meeting criteria to meeting criteria
- Orders should be set up to allow injection upon update in Connect Configuration
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