Certified Service Cloud Consultant Exam Discussions & Posts
S
Commented on July 11, 2025
Q58 answer should be A and C.
PHILIPPINES
KC
Commented on July 10, 2025
While conducting a business process review, the consultant learned that in some instances, customers provide UC with digital pictures of the problem. The average attachment size was 34 MB.
Response: On-Demand Email-to-Case works without a local agent, uses your Salesforce address, and supports larger attachments than Web-to-Case.
LUXEMBOURG
L
Commented on June 30, 2025
Exam needs to have support articles like the other exams you have to help further understanding
Anonymous
K
Commented on December 12, 2024
Good Questions
UNITED STATES
Lakhan Mundra
Commented on February 22, 2024
The correct answer to Q53 is Record Type, Support Process and Page Layouts.
Anonymous
Lakhan Mundra
Commented on February 22, 2024
There is an error in Q51. Option A is part of the question. The answer to this is B. Assign a global team of experienced agents and leaders to create a common design template and report structure.
Anonymous
Emmanuel Imasuen
Commented on October 31, 2023
Q54 requires 2 answers. Only 1 is provided in the solution.
UNITED KINGDOM
Emmanuel Imasuen
Commented on October 31, 2023
There is an error in Q51. It looks like option A is part of the question. As is, this is not currently a question. It is a statement. The answer also needs re-visiting.
UNITED KINGDOM
Emmanuel Imasuen
Commented on October 31, 2023
I am not sure why the answer to question 40 requires development to be carried out in a developer edition and then deployed with an unmanaged package. How does this address the issue raised by management? Why is the configuration not in a sandbox?
UNITED KINGDOM
Emmanuel Imasuen
Commented on October 31, 2023
Question 20 requires 3 answers but the solution only provides 2.
UNITED KINGDOM
Max
Commented on October 05, 2023
Very good questions
UNITED STATES
Jovan
Commented on May 04, 2023
As someone who struggles with test anxiety, this exam dumps questions helped me pass my exam.
SPAIN