QUESTION: 13

A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company.
What should they do to learn about the unique expectations of the company's customers?

Share prototypes of different interface directions with 100 people who regularly use their bank's app.
Send a survey to all stakeholders about their banking app attitudes, preferences, and desires.
Interview 8-10 customers about how banking fits Into their lives and their ideal relationship with their bank.

Answer(s): C

Explanation:

Interviewing 8-10 customers about how banking fits into their lives and their ideal relationship with their bank is the best way to learn about the unique expectations of the company's customers. This method provides qualitative and contextual insights into the customers' needs, goals, pain points, and emotions.

Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce- strategy-designer-certification-prep/conduct-customer-interviews

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QUESTION: 14

A strategy designer at Cloud Kicks is assigned to a new project team with mixed backgrounds from around the company.
How could a kickoff meeting help align the project team before they begin working together?

Create a social contract and promote a detailed plan for how to execute on the new teams charter.
Outline chain of command and set ground rules for how to properly execute design thinking methodologies.
Facilitate activities to gain an understanding of each others' skills, communication styles, and expectations.

Answer(s): C

Explanation:

A kickoff meeting can help align the project team before they begin working together by facilitating activities to gain an understanding of each others' skills, communication styles, and expectations. This helps build trust, rapport, and collaboration among team members with different backgrounds and perspectives.

Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce- strategy-designer-certification-prep/facilitate-a-kickoff-meeting

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QUESTION: 15

A strategy designer is facilitating a prioritization workshop, and there are strong differing opinions about the right solutions to the challenge.
What should the designer do?

Pause the conversation and work through the conflict in a private setting.
Take a vote among people in the room and pursue the winning opinion.
Work through the conflict in the workshop to reach a shared perspective.

Answer(s): C

Explanation:

The strategy designer should work through the conflict in the workshop to reach a shared perspective, rather than avoiding or suppressing it. This helps surface different opinions and perspectives, foster constructive dialogue, and align on common goals and criteria.

Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer- certification-prep/navigate-conflict-in-a-workshop

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QUESTION: 16

Executive stakeholders have a variety of projects they want to bring to the market across multiple priorities.
What is the most effective way a strategy designer could influence the stakeholders?

Invite stakeholders as optional to all design team reviews.
Create teambuilding events with stakeholders to build trust.
Orient around outcomes that matter to stakeholders.

Answer(s): C

Explanation:

The most effective way a strategy designer could influence the stakeholders is to orient around outcomes that matter to them, such as business value, customer satisfaction, or social impact. This helps align the strategy with the stakeholders' vision and priorities, and demonstrate the benefits and trade-offs of different solutions.

Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer- certification-prep/influence-stakeholders-with-outcomes

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Free Certified-Strategy-Designer Exam Braindumps (page: 4)

QUESTION: 13

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QUESTION: 14

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QUESTION: 15

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QUESTION: 16

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