CompTIA
Checkpoint
ISC
HP
Dell
EC-Council
EXIN
Fortinet
ITIL®
Juniper
PMI
Microsoft
VMware
Avaya
Google
Salesforce
Amazon
Palo Alto Networks
Certiport
ISC2
All Vendors
  2. Home
  3. Exams
  4. Salesforce
  5. Certified-Strategy-Designer

Free Certified-Strategy-Designer Exam Braindumps (page: 4)

Page 3 of 32
PDF with 123 Questions

A strategy designer is teaching a marketing team how to use the How Might We format for challenge framing.
What is the reason the statement should sav "How might we" instead of "How will we"?

  1. Marketing teams do not have the responsibility to drive design challenges.
  2. It allows the team to explore solutions without committing to one right away.
  3. "Will" assumes the problem can be solved without due diligence.

Answer(s): B

Explanation:

The How Might We format for challenge framing uses the word "might" instead of "will" because it implies a sense of possibility and curiosity, rather than certainty or obligation. It allows the team to explore solutions without committing to one right away, which encourages creativity and experimentation.


Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce- strategy-designer-certification-prep/frame-challenges-with-how-might-we-statements



Cloud Kicks learns that some website visitors, especially those who can't see high-contrast color palettes, do not convert into customers.
What should the strategy designer do to solve for this accessibility challenge"?

  1. Ideate marketing concepts to reach new audiences.
  2. Conduct an empathy workshop to understand the audience.
  3. Invite users to co-create as accessibility experts.

Answer(s): C

Explanation:

Inviting users to co-create as accessibility experts means involving users who have accessibility needs or challenges in the design process as collaborators and consultants. This helps solve for the accessibility challenge by ensuring that the design meets the standards and expectations of the target audience.


Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce- strategy-designer-certification-prep/invite-users-to-co-create-as-accessibility-experts



The call center at Cloud Kicks (CK) is receiving higher call volumes than usual, which is leading to longer wait times for customers. CK has decided to engage a team to address this.
What should the strategy designer ask before framing the problem'?

  1. How does a competitor solve for a similar problem?
  2. What problem(s) is CK trying to solve?
  3. What new technology trends exist for customer service?

Answer(s): B

Explanation:

Before framing the problem, the strategy designer should ask what problem(s) CK is trying to solve, rather than jumping to solutions or assumptions. This helps clarify the scope and context of the challenge and identify the root causes and effects of the issue.


Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer- certification-prep/frame-challenges-with-how-might-we-statements



Cloud Kicks wants to design a new line of service and has decided to conduct a Consequence Scanning workshop to assess the planned service development roadmap.
Which types of outcomes should result from a Consequence Scanning workshop"?

  1. Issues to act on, influence, or monitor
  2. Issues to stop, start, or continue
  3. Issues to accept, object., or withhold

Answer(s): A

Explanation:

A Consequence Scanning workshop is a method that helps assess the potential positive and negative impacts of a planned service or product on different stakeholders and scenarios. The outcomes of this workshop are issues to act on, influence, or monitor, which help prioritize actions and mitigate risks.


Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-

designer-certification-prep/conduct-a-consequence-scanning-workshop






Post your Comments and Discuss Salesforce Certified-Strategy-Designer exam with other Community members:

Certified-Strategy-Designer Discussions & Posts