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Salesforce Certified-Strategy-Designer Exam Questions
Salesforce Certified Strategy Designer (Page 4 )

Updated On: 21-Feb-2026
Page 4 of 26
PDF with 153 Questions

The call center at Cloud Kicks (CK) is receiving higher call volumes than usual, which is leading to longer wait times for customers. CK has decided to engage a team to address this.
What should the strategy designer ask before framing the problem'?

  1. How does a competitor solve for a similar problem?
  2. What problem(s) is CK trying to solve?
  3. What new technology trends exist for customer service?

Answer(s): B

Explanation:

Before framing the problem, the strategy designer should ask what problem(s) CK is trying to solve, rather than jumping to solutions or assumptions. This helps clarify the scope and context of the challenge and identify the root causes and effects of the issue.


Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer- certification-prep/frame-challenges-with-how-might-we-statements



Cloud Kicks wants to design a new line of service and has decided to conduct a Consequence Scanning workshop to assess the planned service development roadmap.
Which types of outcomes should result from a Consequence Scanning workshop"?

  1. Issues to act on, influence, or monitor
  2. Issues to stop, start, or continue
  3. Issues to accept, object., or withhold

Answer(s): A

Explanation:

A Consequence Scanning workshop is a method that helps assess the potential positive and negative impacts of a planned service or product on different stakeholders and scenarios. The outcomes of this workshop are issues to act on, influence, or monitor, which help prioritize actions and mitigate risks.


Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-

designer-certification-prep/conduct-a-consequence-scanning-workshop



A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company.
What should they do to learn about the unique expectations of the company's customers?

  1. Share prototypes of different interface directions with 100 people who regularly use their bank's app.
  2. Send a survey to all stakeholders about their banking app attitudes, preferences, and desires.
  3. Interview 8-10 customers about how banking fits Into their lives and their ideal relationship with their bank.

Answer(s): C

Explanation:

Interviewing 8-10 customers about how banking fits into their lives and their ideal relationship with their bank is the best way to learn about the unique expectations of the company's customers. This method provides qualitative and contextual insights into the customers' needs, goals, pain points, and emotions.


Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce- strategy-designer-certification-prep/conduct-customer-interviews



A strategy designer at Cloud Kicks is assigned to a new project team with mixed backgrounds from around the company.
How could a kickoff meeting help align the project team before they begin working together?

  1. Create a social contract and promote a detailed plan for how to execute on the new teams charter.
  2. Outline chain of command and set ground rules for how to properly execute design thinking methodologies.
  3. Facilitate activities to gain an understanding of each others' skills, communication styles, and expectations.

Answer(s): C

Explanation:

A kickoff meeting can help align the project team before they begin working together by facilitating activities to gain an understanding of each others' skills, communication styles, and expectations. This helps build trust, rapport, and collaboration among team members with different backgrounds and perspectives.


Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce- strategy-designer-certification-prep/facilitate-a-kickoff-meeting



A strategy designer is facilitating a prioritization workshop, and there are strong differing opinions about the right solutions to the challenge.
What should the designer do?

  1. Pause the conversation and work through the conflict in a private setting.
  2. Take a vote among people in the room and pursue the winning opinion.
  3. Work through the conflict in the workshop to reach a shared perspective.

Answer(s): C

Explanation:

The strategy designer should work through the conflict in the workshop to reach a shared perspective, rather than avoiding or suppressing it. This helps surface different opinions and perspectives, foster constructive dialogue, and align on common goals and criteria.


Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer- certification-prep/navigate-conflict-in-a-workshop






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