QUESTION: 29

Cloud Kicks asks to see a roadmap denoting how the design team will turn their product vision into reality.
What should the team do when developing their roadmap?

Focus on features, including detailed outputs associated with each one.
Ensure stakeholders stay connected and aligned during roadmap development
Set expectations that once the roadmap is approved It will not be modified.

Answer(s): B

Explanation:

The team should ensure stakeholders stay connected and aligned during roadmap development, when creating their roadmap to turn their product vision into reality. This helps avoid misalignment or confusion among stakeholders, and ensure that the roadmap reflects their feedback and expectations.

Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce- strategy-designer-certification-prep/create-a-roadmap

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QUESTION: 30

A strategy designer leading a UX team needs to articulate their team's purpose and value to the rest of the company. The designer decides to create vision statements using a collaborative, research- backed process to increase team members' understanding and alignment of UX efforts.
What should be the steps taken to achieve this goal?

Hypothesize, Empathize, Optimize
Define, Design, Deploy
Gather, Envision, Plan

Answer(s): C

Explanation:

The steps that should be taken to achieve the goal of creating vision statements using a collaborative, research-backed process are Gather, Envision, Plan. These steps involve gathering data and insights from research, envisioning possible future states based on insights, and planning how to communicate and execute the vision.

Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer- certification-prep/create-vision-statements

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QUESTION: 31

Cloud Kicks has expanded its business recently by offering customizable footwear and the ability to price bv customer. Along with Sales Cloud, they are looking into additional product options that would help sales reps configure their orders easily.
Which Salesforce product should be considered for this business need?

Revenue Cloud
Commerce Cloud
Marketing Cloud

Answer(s): A

Explanation:

Revenue Cloud is a Salesforce product that should be considered for this business need. It helps sales reps configure their orders easily by providing guided selling, dynamic pricing, contract management, billing automation, and revenue recognition features. It integrates with Sales Cloud to enable seamless quote-to-cash processes.

Reference:

https://www.salesforce.com/products/revenue-cloud/overview/

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QUESTION: 32

Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots? Which metric should define a successful transformation outcome?

Increased goal completion rate
Increased human takeover rate
Decreased length of support calls

Answer(s): A

Explanation:

The metric that should define a successful transformation outcome is increased goal completion rate. This metric measures how often customers are able to complete their intended tasks or goals through the automated online chat experience, such as finding information or self-service tools. It indicates the effectiveness and satisfaction of the chat experience.

Reference:

https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer- certification-prep/measure-the-success-of-the-initiative

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QUESTION: 29

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QUESTION: 30

Explanation:

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QUESTION: 31

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QUESTION: 32

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