Cloud Kicks (CK) wants to prototype and test the value proposition for a potential new business venture.When gathering customer feedback on the prototype, which question should CK seek answers to when determining if the business model is viable?
Answer(s): C
The question that CK should seek answers to when determining if the business model is viable is what are customers willing to pay? This question helps evaluate the value proposition and revenue streams of the new service, and whether customers perceive the service as worth paying for.
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy- designer-certification-prep/create-a-business-model-canvas
Cloud Kicks' existing customers are loyal, but the company believes its total addressable market is larger.What should their strategy designer explore to increase market share?
Answer(s): B
The strategy designer should explore diversifying product offerings to increase market share. This means creating new products or services that appeal to different customer segments or needs, and expanding the customer base and revenue potential of the business.
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer- certification-prep/diversify-product-offerings
In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant. Which tool should the team use to justify the strategy7
The team should use a prioritization matrix to justify the strategy. A prioritization matrix is a tool that helps evaluate and rank ideas or features based on two criteria, such as impact and effort. It helps determine the most valuable and viable solutions, and communicate the benefits and trade-offs of each option.
https://trailhead.salesforce.com/en/content/learn/modules/salesforce- strategy-designer-certification-prep/prioritize-ideas-with-a-priority-matrix
As part of Cloud Kicks' new self-service strategy, researchers want to collect personally identifiable information to share in an aggregate format.Which considerations should a strategy designer share*?
Answer(s): A
The strategy designer should share applicable privacy acts as a consideration when collecting personally identifiable information to share in an aggregate format. Privacy acts are laws or regulations that protect the privacy and security of personal data collected by organizations. They vary by country or region, and may have different requirements or restrictions for data collection, processing, storage, and sharing.
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer- certification-prep/consider-applicable-privacy-acts
Cloud Kicks (CK) notices a significant customer churn due to a disconnect between product features and user needs.Which course of action should CK's strategy designer propose to improve the situation"?
The strategy designer should propose facilitating a co-creation workshop to help generate ideas grounded in research insights, to improve the situation of customer churn due to a disconnect between product features and user needs. A co-creation workshop is a method that involves collaborating with stakeholders and users to ideate and prototype solutions based on research findings and user feedback. It helps create solutions that are aligned with user needs and expectations, and increase user engagement and satisfaction.
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer- certification-prep/facilitate-a-co-creation-workshop
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