Cloud Kicks has expanded its business recently by offering customizable footwear and the ability to price bv customer. Along with Sales Cloud, they are looking into additional product options that would help sales reps configure their orders easily.Which Salesforce product should be considered for this business need?
Answer(s): A
Revenue Cloud is a Salesforce product that should be considered for this business need. It helps sales reps configure their orders easily by providing guided selling, dynamic pricing, contract management, billing automation, and revenue recognition features. It integrates with Sales Cloud to enable seamless quote-to-cash processes.
https://www.salesforce.com/products/revenue-cloud/overview/
Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots? Which metric should define a successful transformation outcome?
The metric that should define a successful transformation outcome is increased goal completion rate. This metric measures how often customers are able to complete their intended tasks or goals through the automated online chat experience, such as finding information or self-service tools. It indicates the effectiveness and satisfaction of the chat experience.
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer- certification-prep/measure-the-success-of-the-initiative
A project team led by a strategy designer has just facilitated 3 weeks of user research.What should thev do to identify kev insights?
Answer(s): C
The project team should spend time affinity mapping, spotting patterns, and surfacing surprises, to identify key insights after conducting user research. This method involves grouping data points into themes or categories, finding connections or trends among them, and highlighting unexpected or surprising findings.
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer- certification-prep/identify-key-insights
A Sale5force Architect is asked to engage and help facilitate a journey mapping workshop with a strategy designer. The architect is unsure how it will help in the creation of deliverables they are required to produce.What value should the architect get by engaging in this workshop?
A journey map is a tool that helps the architect engage and facilitate a journey mapping workshop with a strategy designer. A journey map is a visual representation of the customer's experience with a product or service, from their perspective. It helps identify the customer's needs, goals, pain points, emotions, and touchpoints across different stages of their journey. It also helps inform the design and development of solutions that meet the customer's expectations and improve their satisfaction.
https://trailhead.salesforce.com/en/content/learn/modules/salesforce- strategy-designer-certification-prep/conduct-a-journey-mapping-session
Cloud Kicks (CK) has gone through a comprehensive redesign of its internal sales process to better embed it into the capabilities of Sales Cloud. CK's executive stakeholders are concerned there will be limited adoption by the sales team, as Sales Cloud is too new to them and their processes were mostly based on guided documents within Excel.Which approach should the strategy designer recommend to aid the sales team in onboarding toSales Cloud?
Answer(s): B
The strategy designer should recommend using In-App Guidance and investing in change management to aid the sales team in onboarding to Sales Cloud. In-App Guidance is a feature that allows creating prompts and walkthroughs within Salesforce to guide users through new features or processes. Change management is a process that involves planning, communicating, and supporting users through organizational changes, such as adopting new technologies or workflows.
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer- certification-prep/use-in-app-guidance-and-invest-in-change-management
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