Salesforce CRT-101 Exam Prep
Certification Preparation for Administrator (Page 36 )

• Service Cloud focuses on customer service and support.
• Knowledge: Used for a knowledge base of articles to assist agents and customers.
• Entitlements: Define service levels/SLA for handling cases.

• Campaigns and Opportunities/Quotes are typically part of Sales Cloud (marketing and sales functionalities, respectively).

• Inherent risk: Risk that exists before controls are implemented.
• Avoided risk: Risk eliminated by choosing not to perform the risky activity.
• Operational risk: Risk arising from failures in processes, people, systems, or daily operations.

• Packet capture: Collects and analyzes network traffic; it does not describe the scan type.
• Privilege escalation: Attempts to gain higher permissions after obtaining access.
• System enumeration: Identifies systems, services, or resources, but is not specifically defined by the lack of credentials.
• Passive scan: Observes traffic without actively probing systems. A vulnerability scan is generally an active assessment.

• Fileless malware: Nothing in the command indicates malware executing only in memory.
• Living-off-the-land binaries: Mimikatz is a credential-access tool, not a normal system utility used for LOLBin abuse.
• Social engineering: The command shows technical credential abuse, not manipulation of an accountant.

• s3:GetObject for the relevant objects
• s3:ListBucket if listing is required
• Appropriate bucket and object resource permissions

• B: Making the bucket public is insecure and unnecessary.
• C: Prompt engineering cannot override AWS IAM or encryption permissions.
• D: Data sensitivity does not determine whether the role can access it.

• A — Too infrequent: Formal strategies are often reviewed only every three to five years. This can make the organisation slow to respond to rapid changes in technology, competitors, regulation or customer needs.

• C — Relies on predicting the future: The approach assumes senior managers can make reasonably reliable forecasts and assumptions. In uncertain environments, these assumptions may quickly become invalid.

• E — Can restrict radical innovation: Formal planning tends to favour existing information, established objectives and incremental improvements. This may discourage experimental or highly innovative strategies that emerge from lower levels of the organisation.

• B concerns the difficulty of achieving competitive advantage through core competences when competing with focused specialists. It is not specifically a drawback of the formal top-down planning process.
• D is an activity organisations should undertake—continuous monitoring—not a drawback of the approach itself.

• 16GB RAM: A 64-bit OS is needed to use more than roughly 4GB effectively, but RAM capacity does not prove the CPU supports 64-bit operation.
• 500GB HDD: Storage capacity has no bearing on OS architecture.
• 1Gbps Ethernet: Network speed is unrelated to CPU architecture.

• Azure Machine Learning is the overall Azure service.
• Machine Learning designer is the visual, drag-and-drop interface within Azure Machine Learning.
• Microsoft may refer to the broader product as Azure Machine Learning studio, while “Designer” remains the specific visual workflow tool.

• Azure Logic Apps: Workflow and integration automation.
• Azure Batch: Large-scale parallel or batch compute.
• Azure Cosmos DB: Globally distributed NoSQL database.

• Keep earlier prompt versions.
• Identify the last version that produced acceptable output.
• Restore it as a baseline.
• Make small, controlled changes—ideally one significant change at a time.
• Test the output after each change.

• A: Discards useful information about what worked.
• B: Large simultaneous changes make it difficult to identify the cause of problems.
• D: Accepts output that does not meet the requirements.

1. Select Exchange email as a location.
2. Use the built-in Azure Storage Account key sensitive information type as the condition.
3. Configure the DLP action to encrypt the email—for example, using Microsoft Purview Message Encryption.

1. Get Data > Folder

1. Expand the Attributes column

1. Remove the Content column

• Folder connector: lists files and their metadata, but also includes a Content binary column.
• Combine Files: processes and combines the actual CSV contents, which is explicitly disallowed here.

• Personally identifiable information (PII) detection

• Prompt Shields

• Self-harm content filtering addresses self-harm-related content.
• Violence content filtering addresses violent content.
• Neither protects customer PII or detects document-based prompt injection.

• Virtual machine disks
• Databases
• Storage accounts
• File systems

• Site-to-site VPN: protects data moving between networks
• HTTPS: protects data moving between a client and website
• Encrypted email: generally protects the message while being transmitted

• At rest = stored data
• In transit = moving data
• In use = data currently being processed by a system

• How quickly the vendor must respond to an incident or request
• Target resolution times
• Availability or uptime requirements
• Performance metrics and penalties for not meeting them

• SOW (Statement of Work): Describes the project’s scope, tasks, deliverables, and timeline.
• MOA (Memorandum of Agreement): Documents a formal agreement to cooperate or perform specific activities.
• MOU (Memorandum of Understanding): Records a mutual understanding or intent, often less binding than a contract.

• Record changes — a flow can start when a record is updated or otherwise changes.
• Schedules — a flow can run at a specified date/time or on a schedule.
• Record inserts — a flow can start when a new record is created.

• Subflows are reusable flow components called by another flow; they are not normally trigger types.
• Record views do not generally initiate a Flow Designer flow.

• Sets a high initial price for a new product.
• Targets customers willing to pay more, often called early adopters.
• Gradually reduces the price to attract more price-sensitive customers as the product becomes less novel and competition increases.

• Penetration pricing: starts with a low price to gain market share quickly.
• Premium pricing: maintains a high price to communicate superior quality or status; it does not necessarily involve later price reductions.
• Loss leader pricing: sells one product at a very low price, sometimes below cost, to attract customers who may buy other products.

• Accept: Acknowledging the risk without taking additional action.
• Mitigate: Reducing the likelihood or impact through controls, such as patching or employee training.
• Avoid: Eliminating the activity or condition that creates the risk.
• Transfer: Shifting the consequences—usually financial—to another party, such as an insurer.

• Laws and regulations
• Litigation holds
• Industry or contractual obligations
• Tax, financial, health, or privacy requirements

• Business strategy and direction: May influence retention, but cannot override legal requirements.
• Storage capacity and longevity: Practical considerations, not the primary driver.
• Business ease and value analysis: May support decisions after compliance obligations are identified.

• Exploitability
• Attack complexity
• Required privileges
• User interaction
• Impact on confidentiality, integrity, and availability

• CVE: Identifies and tracks a specific vulnerability; it does not primarily measure severity.
• OSINT: Open-source intelligence gathered from publicly available sources.
• SOAR: Security orchestration, automation, and response technology used to automate security workflows.

• Transport and handling
• Storage and warehousing
• Refrigeration
• Shelf-stacking or replenishment
• Other costs directly attributable to product P

• C series: CPU-optimized instances; not designed primarily for LLM training.
• G series: GPU instances generally optimized for graphics and some machine learning workloads, but not specifically large-scale model training efficiency.
• P series: Powerful GPU instances for ML training, but typically consume more energy than Trainium-based instances for suitable training workloads.

• You can configure different pre-shared keys for different device groups.
• All cameras could use one key.
• All scanners could use another key.
• Each key can be associated with an appropriate role or access policy.

• The selling division receives a credit based on a favourable transfer price, often market price or full cost plus a profit margin.
• The receiving division is charged a lower amount, such as marginal cost or another agreed price.
• The difference is accounted for centrally by head office or a corporate adjustment.

• A — Capacity: The system must handle all current records and anticipated future records. A system that cannot cope with volume will quickly become ineffective.
• C — Accuracy: Academic records are critical, so the new system must be at least as accurate as the existing system and comparable systems. Poor accuracy could cause serious administrative and reputational problems.
• D — Integration: Linking with the university’s financial systems supports consistency and avoids duplicate data entry, especially for registration, deregistration and fee-related transactions.

• B — Parallel running: This is a useful implementation and risk-control technique, but it is not an essential feature of the system itself. It may also be expensive and time-consuming.
• E — Internet access for all information: This creates significant confidentiality and security risks. External access might be needed for selected services, but unrestricted access to all information is not essential and would be inappropriate for student records.

• SOW
• SLA
• MOA
• MOU

• SQL injection (SQLi): Attacks databases by inserting malicious SQL commands.
• Cross-site scripting (XSS): Injects scripts into web pages viewed by other users.
• Sideloading: Installing an application from outside the official app store. It may install unauthorized apps, but it does not generally unlock the operating system or enable restricted system features.

• Online payment fraud
• Account takeover
• Fake account creation
• Suspicious transactions

• Create a CodeCommit repository in the secondary Region.
• Use CodeBuild to run a Git mirror operation from the primary repository to the secondary repository.
• Use EventBridge to detect relevant repository events, such as a pull request being merged.
• Invoke a Lambda function, which starts the CodeBuild project.

• B: Amazon S3 is object storage, not a Git repository that developers can use as a CodeCommit remote.
• C: CodeArtifact is intended for packages and artifacts, not source-code repository mirroring.
• D: An AWS Cloud9 environment is not an appropriate automated replication mechanism and would require manual or persistent infrastructure management.

• SQL injection
• Cross-site scripting (XSS)
• Malicious file uploads
• Common web-application exploits

• Layer 4 firewall: Filters primarily by IP addresses, ports, and transport protocols; it lacks detailed web-application inspection.
• NGFW: Provides advanced network filtering and may include application awareness, but a WAF is more specialized for protecting web applications.
• UTM: Combines several security functions in one device, but it is not specifically focused on web-application attacks.

• A — Increasing the minimum password length to 14 characters: Longer passwords have more possible combinations, making them harder to guess or crack through brute force.
• F — Requiring at least one special character: This increases password complexity and expands the possible character combinations.

• MD5 to SHA-512: Improves password-hash resistance, but does not stop users from choosing easy-to-guess passwords. Also, modern systems should use a password-specific hashing algorithm such as bcrypt, scrypt, or Argon2.
• Increasing maximum age to 120 days: Leaves weak passwords in use longer.
• Reducing minimum length to 10: Makes guessing easier.
• Reducing minimum age to zero: Allows immediate password changes but does not make the password itself harder to guess.

• VLAN 10 for data
• VLAN 20 for voice

• A: Describes physical trunking or logical switch ports, not an SVI.
• B: An SVI can provide management access, but that is only one use—not the best description here.
• D: SVI use is not related to running out of physical ports.

• Existing expected ROI: 15%
• New project ROI: 14%
• Cost of capital: 12%

• Project return = 14%
• Cost of capital = 12%
• It earns 2% more than the cost of capital, so it should increase shareholder value.

• Share of overall contribution: part of the organization’s total contribution is allocated to the supplying division.
• Dual pricing: the supplying division may record a higher transfer price while the receiving division records a lower price, with central accounts absorbing the difference.
• A centrally imposed price range: this may allow the transfer price to be set above variable cost, helping the supplying division recover fixed costs.

• Transfer — przeniesienie skutków lub kosztów ryzyka na inna organizacje, np. przez ubezpieczenie lub umowe.
• Akceptacja — firma swiadomie przyjmuje ryzyko bez dodatkowych dzialan.
• Mitigacja — zmniejszenie prawdopodobienstwa wystapienia ryzyka lub jego wplywu, np. przez wdrozenie kontroli bezpieczenstwa.
• Unikanie — calkowite wyeliminowanie ryzykownej dzialalnosci.

• Documented and formally requested
• Analyzed for security, cost, and operational impact
• Reviewed and approved by the appropriate personnel
• Tested before implementation
• Tracked and reversible if problems occur

• Risk management process: Identifies and evaluates risk, but does not directly authorize design changes.
• Product design process: Applies primarily while creating or developing the product.
• Design review process: May have identified the issues, but the next step for changing an already released design is controlled change management.

• staff use the new system;
• transactions and reports are checked;
• problems are corrected;
• feedback is collected.

• Phased changeover: different parts or functions are introduced in stages, often according to a planned sequence.
• Pilot changeover: one representative department, branch or group acts as a test site before wider implementation.
• Parallel changeover: old and new systems operate at the same time.
• Direct changeover: the old system is stopped and the new one starts immediately.

• Ease of exploitation
• Required privileges
• User interaction
• Impact on confidentiality, integrity, and availability

• CVE: Identifies and names a specific publicly known vulnerability; it does not measure severity.
• OSINT: Refers to intelligence gathered from publicly available sources.
• SOAR: Automates and coordinates security operations, such as alert response and playbooks.

• Prevention costs: Avoiding defects, such as staff training and improved product design. The company has invested in these.
• Appraisal costs: Detecting defects before products reach customers, such as inspection and testing. The planned batch sampling has not been implemented.
• Internal failure costs: Correcting defects found before delivery.
• External failure costs: Dealing with defects after delivery, such as refunds, replacements, complaints and lost sales.

• Microservices: An application design approach that divides software into small services; it does not specifically reduce the number of operating systems.
• Containerization: Uses isolated containers that share the host OS kernel—best match.
• Virtualization: Creates separate virtual machines, and each typically requires its own guest OS, so it does not minimize OS instances as effectively.
• Infrastructure as code: Automates deployment and management of infrastructure; it does not describe the architecture being used.

• Identified risks
• Risk owners or responsible parties
• Likelihood and impact
• Risk response plans
• Current status
• Risk thresholds or trigger conditions

• Risk tolerance: The amount and type of risk an organization is willing to accept; it is not primarily a tracking document.
• Risk transfer: Moving the financial or operational impact of a risk to another party, such as through insurance or outsourcing.
• Risk analysis: The process of evaluating a risk’s likelihood and impact.

• B. Deploy to a SageMaker endpoint: This is needed for SageMaker-hosted models, not for a model intended to be used directly in Amazon Bedrock.
• C. Register with SageMaker Model Registry: SageMaker Model Registry is unrelated to invoking custom models in Bedrock.
• D. Grant access in Bedrock: Access permissions may be necessary, but they do not replace the required provisioned capacity.

• B — Single customer login across properties: Customer 360 Identity provides centralized identity services, allowing an organization to recognize a customer across multiple digital properties and applications. This helps UC understand authenticated activity as part of a broader customer identity.

• C — Multi-brand support: Customer 360 Identity can support multiple brands and user experiences. Identity services can remain centralized while correlating a customer’s activity across different corporate brands or channels.

• A: Customer 360 Identity does not automatically populate all data into Customer 360 Data Manager and Customer 360 Audiences. Integration and data configuration are still required.
• D: Tracking anonymous activity and linking it after sign-up may be possible through broader customer-data and tracking implementations, but it is not the primary Customer 360 Identity benefit tested here. Identity focuses mainly on authentication, registration, and cross-property identity correlation.

Why this is correct

• Each user authenticates with their own Google account.
• Google manages the user’s SSH key association.
• IAM controls who can access instances.
• Access can be audited by user identity, so security can determine who accessed a VM.
• Granting the role to a Google group avoids managing permissions individually.

Why the others don’t apply

• A: A shared private key is difficult to distribute securely and cannot reliably identify which employee used it.
• B: Manually collecting and deploying keys on every instance is operationally inefficient and complicates auditing.
• D: A project-wide shared key has the same identity and key-management problems as option A. It also does not provide per-user accountability.

• T?o m?t Systems Manager Automation runbook d? ch?y l?nh kh?i d?ng l?i ?ng d?ng trên các EC2 instance.
• T?o m?t Amazon EventBridge rule ph?n ?ng khi CloudWatch alarm chuy?n sang tr?ng thái ALARM.
• Ð?t Automation runbook làm target c?a EventBridge rule.

1. Log c?a ?ng d?ng du?c ghi vào CloudWatch Logs.
2. CloudWatch alarm phát hi?n nhi?u l?i liên quan d?n vi?c restart.
3. Alarm chuy?n sang tr?ng thái ALARM.
4. EventBridge nh?n s? ki?n thay d?i tr?ng thái này.
5. EventBridge g?i Systems Manager Automation runbook.
6. Runbook restart ?ng d?ng trên các EC2 instance, không restart c? instance.

• A: SNS không tr?c ti?p g?i Systems Manager Automation runbook nhu m?t target native.
• B: Lambda có th? th?c hi?n vi?c restart, nhung ph?i t? x? lý vi?c xác d?nh instance và ch?y l?nh t? xa.
• C: Lambda ch? làm trung gian d? g?i runbook, không c?n thi?t vì EventBridge có th? g?i runbook tr?c ti?p.

• CSIRT: A team that responds to and manages security incidents.
• CVSS: A scoring system for rating the severity of vulnerabilities.
• SOAR: A technology platform for automating and coordinating security operations and incident response.

• Training or coaching
• Mentoring
• Additional support or resources
• Targeted performance improvement plans

• A: Recognition may be appropriate, but awards do not address identified gaps.
• C: Rotating schedules does not necessarily improve the specific competencies that are missing.
• D: Assessment results should be handled sensitively, but keeping them entirely private prevents useful feedback and development discussions.

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Correct choices

• DB1: Azure Data Box Heavy
• Virtual machines: Azure Migrate

Why

• Replication with minimal downtime
• A test migration
• Final cutover after validation