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Free CRT-101 Exam Braindumps (page: 90)

Page 90 of 254
PDF with 1013 Questions

What happens when an email is sent to a customer from a case?

  1. Case hierarchy is reset
  2. Case escalation is reset
  3. Case escalation rules are deleted
  4. Case assignment rules are deleted

Answer(s): B



What objects are cases related to?

  1. Accounts
  2. Forecast
  3. Contacts
  4. Campaign

Answer(s): A,C



Why would you use early triggers?

  1. To escalate a case according to a time zone
  2. To allow notification before a case actually escalates
  3. To escalate any case within a period
  4. To send an auto response email to customers

Answer(s): B



If using Customizable forecasting there is a seperate forecast role hierarchy

  1. True
  2. False

Answer(s): A



Page 90 of 254



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Frieda commented on August 26, 2024
I will it was a test
BULGARIA
upvote