Salesforce CRT-101 Exam Prep
Certification Preparation for Administrator (Page 36 )

• Service Cloud focuses on customer service and support.
• Knowledge: Used for a knowledge base of articles to assist agents and customers.
• Entitlements: Define service levels/SLA for handling cases.

• Campaigns and Opportunities/Quotes are typically part of Sales Cloud (marketing and sales functionalities, respectively).

• B: Developer Edition has limited user, storage, and data-volume capacity, making realistic community testing difficult.
• C: A Developer Edition org cannot contain sandboxes, so it cannot provide separate environments for development, integration, and UAT.
• E: A standalone Developer Edition org is not part of the production org’s deployment path, so change sets cannot be used to deploy from it directly to that production org. The team would need Metadata API, Salesforce CLI, or another deployment method.

Question 3: AWS Storage Gateway File Gateway

• A: S3 bucket per user — S3 is object storage, not a traditional shared file system; mounting it requires extra tools and is less efficient.
• B: File Gateway — Provides a local file share using standard file protocols while storing files in Amazon S3. This preserves convenient local access and extends storage capacity.
• C: WorkSpaces and WorkDocs — Designed for virtual desktops and document collaboration, not large shared file storage.
• D: EC2 with EBS — EBS is attached to one EC2 instance and is not designed for direct multi-user file sharing.

• Tokenization: Replaces the value with a nonsensitive token, often reversible through a secure token vault.
• Hashing: Converts data into a one-way fixed-length value, generally used for integrity checks or password storage.
• Obfuscation: A broad term for making data difficult to understand; it is less precise than masking in this context.

• Share of overall contribution: part of the organization’s total contribution is allocated to the supplying division.
• Dual pricing: the supplying division may record a higher transfer price while the receiving division records a lower price, with central accounts absorbing the difference.
• A centrally imposed price range: this may allow the transfer price to be set above variable cost, helping the supplying division recover fixed costs.

• A: Person Accounts cannot be merged directly with standard Contact records.
• C: There is no Account Setup option that automatically merges Person Account duplicates.
• D: Matching rules and duplicate rules can help identify or prevent duplicates, but they do not automatically merge Person Accounts. Also, relationship considerations do not change the basic merge capability.

• Monitoring: Detects activity but does not remove the underlying risk.
• Patching: Useful for systems that must remain operational, but these desktops are unused.
• Isolating: Can be a temporary containment measure, but permanently removing unnecessary systems is more appropriate.

• Accept: Acknowledge the risk and choose not to take additional action.
• Transfer: Shift the risk or its financial impact to another party, such as through insurance or outsourcing.
• Mitigate: Reduce the likelihood or impact of the risk, such as by implementing security controls.
• Avoid: Eliminate the activity or condition that creates the risk.

• Microsoft Teams: Connects to Teams-related data, but it isn’t the primary connector for the Power Apps data tables.
• Personal Analytics: Provides personal productivity insights, not application data.
• SQL Server database: Only applies if the app explicitly uses SQL Server as its data source.
• Dataflows: Used for preparing and centralizing data, not as the normal direct connection to a Power Apps app.

• Aggregation happens once, during the scheduled job.
• Dashboard users query a relatively small, precomputed table.
• Repeated users do not trigger expensive aggregations against the detailed sales table.
• Overwriting is appropriate because the summary is rebuilt for the reporting period.

• B: Structured Streaming is unnecessary for data that only needs daily refreshes and adds operational/compute overhead.
• C: A view recomputes the aggregation at query time, increasing latency and query cost.
• D: Delta caching may improve reads but does not replace the need to materialize the expensive aggregation, and cache availability is not the main design guarantee.

• Remote and global work: Access is based on the approved device, not a specific office or geographic location.
• Seamless login: Users may not need to repeatedly enter credentials on a recognized device.
• Limited equipment: It uses devices employees already have rather than requiring separate hardware.

• Geotagging: Restricts access based on location and may prevent legitimate remote work.
• Smart cards: Require issuing and managing additional physical equipment.
• Time-based logins: Limit access by time and do not provide a seamless authentication experience.

• Employees can use approved devices from remote locations or worldwide offices.
• Users do not need to carry or insert extra hardware.
• It helps prevent account takeovers from unknown devices.

• Geotagging: Restricts access based on location, which could interfere with remote work and travel.
• Smart cards: Require additional physical equipment and card readers.
• Time-based logins: Limit access according to time but do not strongly bind access to an authorized user device.

• Access controls — ensuring only authorized users can access it.
• Encryption — protecting the data if it is intercepted or exposed.

• Remote and global access: Employees can authenticate from anywhere, not just a specific location.
• Seamless login: The device can authenticate in the background, reducing repeated password or MFA prompts.
• Minimal equipment: It uses devices employees already have, rather than requiring separate hardware.

• Geotagging: Identifies location but is not a complete authentication method and can be spoofed.
• Smart cards: Can provide strong authentication, but require cards and often readers, adding equipment and user steps.
• Time-based logins: Restrict access by time but do not verify the user or device adequately.

• A: Allow SAN certificates — SANs are used to identify valid hostnames in a certificate. They do not bypass trust validation.
• C: Open the secure LDAP port — A blocked port would normally cause a timeout or connection-refused error, not certificate errors.
• D: Increase the TLS version on the RA — The issue concerns certificate trust, not the organization’s registration authority.

• Compensating control: The server is end-of-life, so it may no longer receive security patches or support. Placing it on a restricted VLAN provides an alternative layer of protection by reducing who can access it and limiting its exposure.
• Technical control: VLAN segmentation and access control lists (ACLs) are technology-based mechanisms that enforce network access restrictions automatically.

• Managerial: Policies, procedures, and governance—not network configuration.
• Physical: Locks, guards, or barriers.
• Corrective: Restores systems after an incident.
• Detective: Identifies suspicious activity rather than restricting access.
• Deterrent: Discourages behavior but does not enforce access rules.

• Advanced Persistent Threat (APT): A sustained, targeted attack campaign or attacker group—not a vulnerability.
• Trojan: Malware disguised as legitimate software.
• Stealthware: A general term for malware designed to avoid detection; it does not specifically mean an unknown vulnerability.

• Application management: Controls which apps can be installed or used; it does not remove existing data after theft.
• Full-disk encryption: Protects data when the device is powered off or locked, but it may not help if the attacker has already unlocked the device.
• Containerization: Separates corporate data from personal data, but the attacker may still access the corporate container using the stolen credentials.

• C — Custom buttons display at the top and bottom of a page: Correct. In Salesforce Classic, buttons can appear in the page’s button areas, including the top and bottom of record pages.
• D — Custom buttons are available for Person Accounts: Correct. Person Accounts use the Account object, so Account custom buttons can be available on Person Account layouts.
• E — Custom buttons can reference an external app: Correct. A URL custom button can launch or navigate to an external application or website.

• A: JavaScript custom buttons are a Salesforce Classic feature and are not supported in Lightning Experience. They do not enhance Lightning Experience.
• B: The User object does not generally support custom buttons in the same way standard business objects do.

1. Start with the 48-bit MAC address.
2. Split it into two 24-bit halves.
3. Insert FF:FE between the halves, creating a 64-bit value.
4. Invert the U/L bit—the seventh bit from the left in the first MAC byte.

text 
MAC:       00:1A:2B:3C:4D:5E 
EUI-64:    02:1A:2B:FF:FE:3C:4D:5E

• FE80 is the prefix commonly used for an IPv6 link-local address, not part of the EUI-64 interface ID.
• The interface ID is not random.
• The MAC address is modified by inserting FF:FE and changing the U/L bit.

• B — Reviewing the strategy: Usually performed by a security steering committee or other governance body.
• C — Communicating the strategy: The security manager may help communicate it, but communication is not the primary governance responsibility tested here.
• D — Approving the strategy: Approval belongs to executive management or the appropriate governing authority, not the person who develops it.

• netstat: Shows local network connections and listening ports, but not which WAN path carries the traffic.
• nslookup: Resolves domain names to IP addresses.
• ping: Tests reachability and latency but does not show the route.

• Blue team: Defends systems, monitors activity, and responds to attacks.
• Purple team: Coordinates red- and blue-team activities to improve defenses.
• White team: Oversees or manages the exercise, including rules and scope.

• nomes de pessoas;
• organizações;
• locais;
• datas;
• números de processos;
• leis ou contratos.

• NER = identifica informações específicas e classificáveis.
• Sumarização = reduz um documento e apresenta seus pontos principais.

• A — Securing information assets: This is the responsibility of management and operational/security teams.
• B — Validating protection: Correct. The auditor checks whether controls—such as access restrictions, encryption, retention, and handling procedures—match the asset’s classification.
• C — Ensuring alignment with regulations: Management and legal/compliance functions typically establish classification requirements; the auditor may assess compliance but does not primarily define alignment.
• D — Defining classification levels: This is a management responsibility based on business needs, risk, and regulatory obligations.

• ARP poisoning: Redirects or intercepts local network traffic; monitoring would typically show suspicious ARP changes or man-in-the-middle behavior.
• Jamming: Interferes with wireless or radio signals. It would affect connectivity, not usually show a server-specific overload.
• Kerberoasting: Attempts to obtain and crack Kerberos service-account hashes; it does not normally cause a system outage.

• Data loss prevention (DLP): Helps detect or prevent sensitive data from being copied or transmitted, but it does not primarily protect a stolen laptop’s stored data.
• Operating system hardening: Reduces vulnerabilities and attack surface but does not encrypt files if the device is stolen.
• Boot security: Helps ensure that only trusted software starts, but it does not fully protect the drive if an attacker accesses it offline.

• Users logging in more frequently than average
• Logins occurring during non-business hours
• Patterns that may indicate compromised credentials or suspicious access

• Login History: Shows individual login attempts and basic details, but does not provide behavioral analysis or averages.
• Login Inspector: Used to troubleshoot or inspect a specific login attempt, rather than analyze organization-wide patterns.
• Login Report: May provide reportable login information, but it is not the specialized tool for forensic behavioral analysis.

• A. Tuning system software: This is a corrective action, not an analysis method. Tuning should be based on measured performance data.
• B. User dissatisfaction reports: Useful as an indicator, but subjective and insufficient for diagnosing the cause.
• D. Off-peak utilization and response time: This may hide problems occurring during peak periods. Performance analysis should cover representative or peak workloads.

• Matching hashes: The software is unchanged.
• Different hashes: The software was modified or corrupted.

• Encryption: Protects confidentiality.
• Baselines: Define approved configurations or normal performance.
• Tokenization: Replaces sensitive data with tokens.

• The selling division receives a credit based on a favourable transfer price, often market price or full cost plus a profit margin.
• The receiving division is charged a lower amount, such as marginal cost or another agreed price.
• The difference is accounted for centrally by head office or a corporate adjustment.

• Issuer: Identifies the party issuing a SAML message, commonly the IdP in the SAML assertion. It is not the Salesforce setting used to distinguish Salesforce from other service providers.
• Identity Provider Login URL: Specifies where Salesforce sends users for authentication; it does not identify Salesforce.
• SAML Identity Location: Specifies where the user identity is found in the SAML assertion, such as the subject or an attribute.

• Third-party enterprise application with embedded AI: The provider manages most security controls. The customer mainly manages users, data, and configuration.
• Application using an existing third-party FM: The customer controls the application and its inputs/outputs, but the provider controls the underlying model and infrastructure.
• Fine-tuning a third-party FM: The customer has additional responsibility for training data, data protection, and model behavior, but still depends on the provider’s base model and platform.
• Building and training a model from scratch: The customer controls the model, training data, application, deployment, and many security safeguards. This creates the greatest security ownership.

• Check whether the data is accurate, complete, and properly prepared.
• Confirm that the pattern is not caused by an outlier, data-quality problem, or modeling issue.
• If the data is valid, treat the result as a potentially valuable new business insight.

• A: A data scientist may help, but expert validation and data-quality checking come first.
• C: Filtering out inconvenient data risks hiding a valid insight.
• D: Einstein’s result should not be accepted without verification simply because it produced the finding.

• Database data: Aggregates are used to retrieve structured data, commonly from entities and database sources.
• Screen scope: A Screen Aggregate belongs to the screen where it is defined and is not directly reusable as a screen-level aggregate elsewhere.
• Asynchronous and parallel execution: Multiple Screen Aggregates can run asynchronously and in parallel, helping the screen load data efficiently.

• Career enhancement — A mentor can provide guidance, advice, networking support and help the mentee identify career opportunities.
• Support with new challenges — A mentor can help the mentee think through unfamiliar situations and develop confidence and practical solutions.
• Personal development — Mentoring can improve skills such as communication, leadership, decision-making and self-awareness.

• Solving all problems — The mentor supports and guides the mentee but should not take responsibility for solving every problem.
• Discipline would be dispensed if they make a mistake — Mentoring does not remove normal accountability or workplace consequences. Mistakes should instead become learning opportunities.

• Conserve public IPv4 addresses: IPv4 addresses are limited, so many internal devices share a smaller number of public addresses through NAT.
• Reduce direct exposure: Private addresses are not directly routable from the public Internet, which helps reduce unsolicited access to internal devices.

• A password cracker would normally be identified by behavior such as loading password hashes or attempting dictionary/brute-force attacks.
• The question describes a routine audit, not password recovery.
• Simply encountering a protected file during an audit is characteristic of a misconfigured or insufficiently privileged FIM.

• BCP: Maintains essential business operations during and after disruption. It is broader than IT recovery, but the question focuses on restoring the destroyed data center.
• Communication plan: Defines how the organization communicates with staff, the public, and other stakeholders.
• IRP: Handles security incidents such as malware, unauthorized access, or data breaches—not physical disaster recovery.

• Espionage: Stealing information for intelligence or competitive purposes.
• Data exfiltration: Unauthorized removal or transfer of data.
• Nation-state attack: An attack sponsored or conducted by a government.
• Shadow IT: Technology or access methods used outside approved IT processes.

• CCTV system — Detective control: Cameras monitor and record activity, helping identify or investigate security incidents after—or while—they occur.
• Signs about being filmed — Deterrent control: The signs discourage people from attempting unauthorized or criminal activity because they know surveillance is present.

• Preventive: Stops an incident from occurring, such as a lock or access-control system.
• Corrective: Restores systems after an incident.
• Directive: Instructs people to behave in a certain way, such as a security policy.
• Compensating: Provides an alternative control when the preferred control cannot be implemented.

• SAMLRequest: the SAML authentication request
• RelayState: the original destination or application state

• RedirectURL: not the standard SAML parameter for preserving the original request.
• DisplayState: not a standard SAML SSO parameter.
• StartURL: Salesforce-related terminology, but not the standard parameter used in this SAML exchange.

• The Subscribe to Reports user permission.
• At least Viewer access to the report’s folder.
• Access to the report itself.

• Subscribe to Reports: Run Reports is not the relevant Salesforce permission.
• Chatter Subscribe to Reports is not a Salesforce permission.
• Set Running User relates to configuring the user whose permissions determine report results—not subscribing to a report.

• The user starts in the corporate portal.
• The portal launches the Salesforce resource.
• The IdP sends the SAML response to Salesforce.

• Connected App + OAuth is for OAuth authorization and API/app access, not this SAML-based seamless login scenario.
• SP-initiated SSO would begin when the user first requests the Salesforce resource and Salesforce redirects them to the IdP. That is not the described starting point.

• Inherent risk: Risk that exists before controls are implemented.
• Avoided risk: Risk eliminated by choosing not to perform the risky activity.
• Operational risk: Risk arising from failures in processes, people, systems, or daily operations.

• A — Increasing the minimum password length to 14 characters: Longer passwords have more possible combinations, making them harder to guess or crack through brute force.
• F — Requiring at least one special character: This increases password complexity and expands the possible character combinations.

• MD5 to SHA-512: Improves password-hash resistance, but does not stop users from choosing easy-to-guess passwords. Also, modern systems should use a password-specific hashing algorithm such as bcrypt, scrypt, or Argon2.
• Increasing maximum age to 120 days: Leaves weak passwords in use longer.
• Reducing minimum length to 10: Makes guessing easier.
• Reducing minimum age to zero: Allows immediate password changes but does not make the password itself harder to guess.

1. Clear principles and boundaries — Employees have freedom, but decisions must remain within clear organizational values, policies and limits.
2. High degree of freedom — Managers are trusted to make decisions rather than seeking continual approval from senior management.
3. Frontline customer responsibility — Customer-facing managers should be empowered to manage customer relationships and respond quickly to needs.
4. Transparent and ethical information — Information should be openly available and used honestly, supporting trust and informed decision-making.

• Field name and label
• Data type
• Reference table
• Default value
• Whether the field is mandatory or read-only
• Field attributes and configuration

• A: Labels and translations are handled through documentation and translation-related records.
• C: Table relationships may be represented through reference fields, but this is not the primary description of the Dictionary.
• D: Spell-checking language data is unrelated to the System Dictionary.

• Each Azure VM must have at least one network interface (NIC).
• A single NIC can have:

• Therefore, each of the five VMs needs only one NIC:

• Snapshot: Captures a point-in-time state for rollback. It is not an independent running VM and does not protect against failure of the underlying host or storage.
• Convert to dynamic disks: Changes disk allocation behavior; it does not provide redundancy or high availability.
• P2V: Converts a physical machine into a virtual machine. That is a migration process, not an availability solution.