Salesforce CRT-101 Exam Prep
Certification Preparation for Administrator (Page 68 )

• Service Cloud focuses on customer service and support.
• Knowledge: Used for a knowledge base of articles to assist agents and customers.
• Entitlements: Define service levels/SLA for handling cases.

• Campaigns and Opportunities/Quotes are typically part of Sales Cloud (marketing and sales functionalities, respectively).

• A — conformant: Incorrect because one explicit requirement is violated.
• B — consistent: “Consistent” is not sufficient where the implementation contradicts a mandatory specification. The RPC mechanism is covered by the architecture, and the implementation differs from it.
• C — consistent: Incorrect reasoning: the RPC mechanism does have a defined architectural requirement, so conformance must be assessed.
• D — non-conformant: Correct because the implementation fails to follow the specified RPC/threading requirement.

• An IDS monitors network traffic for signs of attacks and raises alerts. It can be deployed out-of-band (via a SPAN/mirror port or a tap) so it analyzes traffic without being inline, meaning it doesn’t measurably affect latency.
• An IPS (intrusion prevention system) is inline and can block threats, but that processing can introduce some latency and potential throughput impact.
• A firewall also inspects traffic and can add latency, though usually modest with proper hardware, but its primary purpose isn’t continuous passive analysis.
• A load balancer distributes traffic and isn’t used for intrusion analysis.

• Transact-SQL (T-SQL) is used to query relational data in Azure SQL Database, not telemetry data from monitoring services.
• To analyze monitoring data from Azure SQL Database Intelligent Insights and Azure Application Insights, you should use the Kusto Query Language (KQL) in Azure Monitor Logs/Log Analytics (and in Application Insights Analytics).
• Using KQL lets you query telemetry tables such as requests, dependencies, pageViews, and customEvents (from App Insights) and any integrated monitoring data you’ve ingested into Log Analytics.

• Ensure Intelligent Insights and Application Insights data is available in a Log Analytics workspace or accessible via Application Insights Analytics.
• Go to Azure Monitor > Logs (or Application Insights > Analytics) and write KQL queries, e.g.:

1. Create a new AMI or copy the existing AMI while specifying EBS encryption and an appropriate AWS KMS key.
2. This creates an encrypted AMI backed by encrypted EBS snapshots.
3. Copy the encrypted AMI to the destination Region, using a KMS key available there.
4. Launch the application stack from the encrypted AMI.

• B: AWS KMS does not encrypt an existing unencrypted AMI in place. You must create an encrypted copy.
• C: AWS Certificate Manager manages TLS certificates, not EBS or AMI encryption.
• D: Enabling encryption by default affects newly created EBS volumes and snapshots; it does not encrypt an existing unencrypted AMI during copying.

• A) MTU mismatch: OSPF neighbors must exchange Hello packets with a compatible MTU. If MTUs differ, the neighbor conversation fails and the adjacency cannot become Full.

• B) Incorrect subnet mask: Routers must be in the same IP subnet on the connected link to form a neighbor relationship. A subnet mismatch prevents Hello packets from being considered valid on the same network.

• D) Area ID not the same: Neighbors must share the same Area ID. A mismatch stops adjacency from forming beyond the 2-Way state.

• E) Different metric set on each end of the link: Cost differences do not prevent OSPF adjacency; they affect routing decisions, not neighbor formation.
• F) Router ID not defined: OSPF can auto-choose a router ID; an undefined ID is not a prerequisite for adjacency to reach Full.

• In the AWS shared responsibility model, AWS manages the security of the “infrastructure,” including the physical hardware and underlying virtualization.
• The customer is responsible for everything else in the cloud stack: the guest OS on EC2, the NoSQL database software running on it, data, patching the OS, and configuring access controls like security groups.
• So, for a self-managed NoSQL database on EC2, AWS would handle the physical hardware, while you would patch the guest OS and manage DB availability, backups, and security.

• Import mode loads the data into the Power BI model. Visuals query the in-memory model, which generally provides faster calculation and rendering than DirectQuery.
• Import mode also minimizes online processing because report interactions do not send queries back to the dataflow or SQL Server.
• A daily refresh can load data through the previous day, satisfying the freshness requirement without unnecessary hourly processing.

• DirectQuery keeps querying the data source or dataflow during report use, increasing online processing and potentially slowing visuals.
• Adding a gateway enables connectivity for on-premises sources, but it does not remove the performance disadvantages of DirectQuery.
• An hourly Power Automate refresh is unnecessary when the requirement is only data through the previous day and creates additional processing overhead.

• The correct answer: B) Synthetic identity theft.

• Synthetic identity theft involves creating a new, forged identity by combining information from multiple real people (e.g., names, dates of birth, SSNs) to commit fraud.
• In the scenario, Adam “created a new identity by obtaining information from different victims,” which matches the idea of synthesizing data to form a fake person.

• Medical identity theft: using someone’s medical information to obtain care or services.
• Tax identity theft: using someone’s personal info to file fraudulent tax returns.
• Social identity theft: impersonating someone to deceive others socially or publicly.

• Look for phrases like “create a new identity” or “combine information from multiple people” to identify synthetic identity theft.

• The correct AAA mapping (per Cisco objectives) is:

• Why the given options aren’t fully correct:

• Quick takeaway: when you configure AAA, you should conceptually map them as:

• Example commands (to reinforce concepts):

• In Azure, the typical cost approach for pay-as-you-go VMs is an Operational Expenditure (OPEX) model. You’re billed for actual usage each month.
• The term “elastic expenditure model” isn’t a standard Azure cost category. Elasticity describes scaling capacity, not the billing category itself.
• So recommending the elastic expenditure model is not correct for this goal.

• The solution does not meet the goal. Answer: No (B).

• Pay-as-you-go aligns with OPEX because costs vary with usage.
• Elasticity is about scaling resources, which affects performance and capacity, not the fundamental cost model.

• Basic: billing/subscription support only; no technical support requests can be opened.
• Developer, Standard, Professional Direct, and Premier: include technical support and allow opening new support requests.

• If option A corresponds to “Developer, Standard, Professional Direct, Premier,” that is the correct choice.
• If the option text is really “Premier only,” that would be incorrect per current Azure docs.

• A — Add a Path for Stage: A Path lets users update the Opportunity’s Stage directly from the record page, without opening the full edit form. It can also display guidance and key fields.
• B — Use a Kanban list view: Users can move Opportunities between stages by dragging records between columns, which is ideal when Stage is the only field they normally change.

• Correct answer: A — a clear business case has been established.

• The audit focus for IT procurement is ensuring there is a solid economic justification for the investment. A clear business case documents the expected benefits, costs, risks, and alignment with strategic objectives, which governs whether the investment is worth pursuing.
• The other options are important controls or project aspects, but they are secondary to ensuring the investment is justified financially and strategically:

• RPO (Recovery Point Objective) — maximum acceptable data loss, measured in time. It specifies how far back in time you can tolerate data loss. Example: RPO of 2 hours means backups must occur at least every 2 hours.

• ARO (Annualized Rate of Occurrence) — expected frequency of a threat occurring per year. It estimates how often a risk is likely to happen on average (used in risk calculations).

• MTTR (Mean Time To Recover) — average time to recover/restore service after an incident. It includes detection, repair, and restoration time, and helps gauge downtime and alignment with RTO.

• Hardware and infrastructure
• System software
• Networks and communications
• Technology platforms and services

• Business Architecture: Defines business strategy, organization, functions, and processes.
• Data Architecture: Defines the structure and management of enterprise data.
• Application Architecture: Describes application systems and how they interact to support business and data processing.

• The VPN gateway is in VirtualNetworkA.
• Gateway transit is configured on the peering associated with the VNet that contains the gateway—here, VirtualNetworkA.
• A peered VNet may use the remote gateway through the appropriate peering option, but this does not automatically update an existing P2S client’s routes.
• The Windows 10 workstation’s P2S VPN client package was created before VirtualNetworkB was peered, so it may not have a route for VirtualNetworkB.

• Increase/decrease the number of epochs: Changes how long training runs, but does not reuse a pre-trained model.
• Unsupervised learning: Trains from unlabeled data and does not specifically address adapting an existing model.

• The correct answer is D: All of the above.

• Snowflake Web Interface (UI): You can create and manage Virtual Warehouses from the UI (resize, suspend/resume settings, etc.).
• SQL commands: You can create and alter warehouses with DDL like CREATE WAREHOUSE and ALTER WAREHOUSE.
• Data integration tools: ETL/ELT tools can create/manage warehouses by connecting to Snowflake and issuing the appropriate commands or using their config to specify a warehouse.

• Dynamics 365 Remote Assist — used for remote collaboration and mixed-reality scenarios.
• Dynamics 365 Finance — supports financial and operational management.
• Dynamics 365 Business Central — designed primarily for small and medium-sized businesses’ finance and operations.
• Dynamics 365 for Phones — provides mobile access to Dynamics 365 apps, including Sales, through the mobile Unified Interface.

• The correct option is A: Data architecture.

• Why: In the AWS CAF, the Platform perspective covers the technical foundation and architecture that enable cloud workloads to run reliably and efficiently. This includes how data is modeled, stored, and accessed across the enterprise—the core of data architecture.

• Quick mapping for the other options:

• The correct answer is “Think and work holistically” (Option B).

• Focus on value: ensures outcomes matter to stakeholders, but isn’t specifically about end-to-end delivery.
• Optimize and automate: about efficiency and performance, not the holistic view.
• Collaborate and promote visibility: about teamwork and sharing information, not the end-to-end scope.

• Correct answer: A) Hashing

• Why: Hashing produces a fixed-size digest of the software. If the final build is altered in any way, the hash will change, enabling you to detect tampering by comparing the stored digest with a freshly computed one.

• Why not the others:

• Correct answer: C: Amazon Comprehend.

• Why: The library wants to classify books based on their text content. This is an NLP (natural language processing) task. Amazon Comprehend is AWS’s managed NLP service that can perform content classification (including creating custom classifiers) and extract meaningful information from text. The other services are not focused on text classification:

• Quick note: In practice, you’d store the books in S3, extract text if needed (e.g., from PDFs with Textract), and then use Comprehend to classify the documents into topics or genres.

• Answer: Internal load balancers (ILB) — option C.

• An ILB has a frontend IP address that must be a private IP within the subnet’s address space. You pick this IP when you create the ILB, and it can be Static or Dynamic.
• Other options don’t require a per-subnet IP:

• Basic: Self-help only; no technical support or design assessment.
• Standard: Technical support, but not the full proactive architectural guidance required here.
• Professional Direct: Provides proactive guidance and architecture-related assistance.
• Premier: Also supports this, but is a more expensive, enterprise-level option.

• SageMaker endpoint: Not required because the model is being used through Amazon Bedrock.
• SageMaker Model Registry: Used for managing SageMaker models, not for making a Bedrock custom model available.
• Grant access in Amazon Bedrock: IAM permissions may still be needed, but granting access alone does not provide the required inference capacity.

• What the scenario asks: You have a Power BI semantic model that pulls from multiple sources (Azure SQL Database and SharePoint Online), must support a single dataset for three reports, keep data current (daily refresh by 7 AM PT), and apply RLS to limit sales data by region. You need to choose a storage mode for the tables.

• Correct choice: Dual storage mode.

• Why Dual fits:

• Key concepts:

• Correct answer: B — A reservation for the server based on the MAC address.

• Why this is the best choice:

• Why the other options are less suitable:

• Quick takeaway: Use a DHCP reservation to give the file server a fixed IP while still benefiting from centralized DHCP management.

• Multiple AWS accounts: Create a separate account for each department or workload. This provides clear isolation and makes it easier to track each department’s usage and costs for chargeback.
• Consolidated billing: AWS Organizations can combine billing for multiple accounts into one central payer account. The company can still view costs by account while managing payment centrally.

• Placement groups: Control how EC2 instances are physically placed for networking or performance; they do not provide departmental billing separation.
• Edge locations: Infrastructure used by services such as Amazon CloudFront; unrelated to chargeback.
• AWS Config: Records and evaluates resource configurations and compliance; it is not a billing-separation mechanism.

• Failed login attempts
• The account being targeted
• The source user or system
• Time and frequency of attempts

• Two-factor authentication: Helps prevent unauthorized access, but does not primarily detect the employee’s attempts.
• Firewall: Controls network traffic; it generally does not monitor individual login attempts.
• Intrusion prevention system (IPS): Can detect certain network attacks, but this scenario is best addressed through authentication and audit logging.

• The Accrue liability on product receipt flag controls whether a liability is accrued and posted at the time of receiving the item.
• If this checkbox is unchecked, receipts won’t create postings to the Product receipt journal. Enabling it ensures the system posts inventory value and the vendor liability when the item is received.

• Go to the Item model group setup form.
• Enable (check) Accrue liability on product receipt.
• Save.

• The other option, Include physical value, affects how physical value is handled but is not the direct cause of postings to the product receipt journal. If issues persist after enabling accrual, you may need to verify related posting definitions or journal setup.

• Admin access to the deployment pipeline (B) – lets the developers use the pipeline and deploy content.
• Contributor access to the Development and Test workspaces (E) – required to deploy items into those workspaces.
• Viewer access to the Production workspace (D) – lets them view Production content without allowing deployment or modification.

• Contributor access to Production (F), because that could allow changes or deployment there.
• Viewer access to Development/Test (C), because Viewer is insufficient for deployment.
• Build permission to Production semantic models (A), because building reports on a semantic model is not required merely to view Production items.

• Correct answer: Power BI dataset

• The scenario says the data model already contains several measures and you want to create a report from the existing data with minimal development. Reusing a published Power BI dataset lets you inherit the existing measures and data model, so you don’t have to recreate them.
• How to do it: In Power BI Desktop, use the connector Power BI datasets (Get Data > Power BI datasets) and connect to the existing dataset, then build visuals using the pre-defined measures.
• Why the other options are less suitable:

• The connecting host keeps the private key securely.
• The destination host stores the corresponding public key in its authorized keys.
• Authentication can occur without a person entering credentials each time.
• SSH also provides encrypted communication and host authentication.

• Biometric: Requires a human user and is difficult to automate.
• Smart card: Often requires user interaction or card access.
• Hard-coded password: Unsafe because passwords stored in scripts or applications can be exposed, reused, or difficult to manage securely.

• Amazon GuardDuty: Detects suspicious activity and threats using security-related data sources; it is not primarily a software vulnerability scanner.
• Amazon Detective: Helps investigate and analyze the root cause of security findings after an event.
• Amazon Cognito: Provides user authentication and authorization for applications.

• The correct option is B: AWS Storage Gateway.

• Why: The scenario requires backing up on-prem data to AWS without changing existing backup workflows. AWS Storage Gateway provides a hybrid storage solution; specifically, the Tape Gateway emulates a physical tape library, allowing your existing backup software to write to virtual tapes that are stored in AWS (in S3 or S3 Glacier). This lets you back up 10 TB to the cloud while preserving current backup workflows and on-prem infrastructure.

• How it would work: Deploy a gateway appliance or VM on-site, connect your tape-based backup software to the virtual tape library, and start writing to virtual tapes. The data is then archived in AWS, freeing up local storage.

• Why the others aren’t suitable:

• Quick tip: If you weren’t using tape, File Gateway could be another option for file-based backups; Tape Gateway is the right pick for tape-based workflows.

• The diagnostic output shows that the protocol is TCP (proto=6) and the session state is 2.
• In FortiGate’s session output, state=2 maps to SYN_SENT. This means the TCP SYN has been sent but the handshake hasn’t completed yet.
• Therefore, the session is not ESTABLISHED, FIN/ACK-related states, or other states; it’s in SYN_SENT.

• The mapping and resolution of endpoint identities (EIDs) to their location (RLOCs) in an SD-Access fabric is handled by the control plane using the LISP protocol.
• Why not the others:

• In Microsoft Teams Phone System, a single Auto Attendant can handle multiple time-based greetings by using separate schedules for office hours, after hours, weekends, and holidays.
• You can configure one Auto Attendant with four distinct greetings mapped to:

• Open the Teams admin center > Voice > Auto attendants, edit or create an Auto Attendant.
• Under Time-based routing, define four rules:

• Create a Holiday schedule with the relevant dates (e.g., Easter, Christmas) and assign the Holiday greeting.
• Save the configuration.

• If your environment cannot separate weekend from after-hours within a single Auto Attendant, you might technically need more than one Auto Attendant.

python 
def add_integers(a, b): 
    return a + b

• Uses def to define a function.
• Accepts two parameters, a and b.
• Uses return to send their sum back to the caller.
• Uses indentation to define the function body.

python 
result = add_integers(3, 4) 
result is 7

• S3 Lifecycle rules automate actions such as transitioning objects to different storage classes or deleting old objects.
• S3 bucket policies control access permissions; they do not preserve earlier object versions.
• S3 server-side encryption protects data confidentiality by encrypting objects at rest, but it does not prevent deletion or overwriting.

• Accidental deletion or overwriting ? S3 Versioning
• Unauthorized access ? bucket policies and IAM
• Data encryption ? server-side encryption

Simple explanation

• The Azure VPN gateway to connect to
• Authentication settings
• Routes for networks that the client can access

• Azure Resource Manager templates: Use ARM templates to define the VM infrastructure and baseline configuration as code. This ensures all Windows Server 2016 VMs are created with a uniform setup, minimizing manual configuration.

• PowerShell Desired State Configuration (DSC) extension for Windows: DSC enforces a defined state across all servers and can automatically remediate drift. This keeps the VMs in the desired configuration with minimal ongoing admin effort.

• prompt: the input or instruction given to the model
• completion: the desired response

json 
{"prompt":"Summarize this customer complaint.","completion":"The customer reports a delayed shipment."}

• B: A .txt file containing CSV-style lines is not automatically a valid fine-tuning dataset. The required structure and format must match the selected Bedrock model.
• C: Provisioned Throughput provides dedicated inference capacity; it does not fine-tune a model.
• D: Journals and textbooks might support domain adaptation or pretraining, but they do not provide the prompt-to-answer examples typically required for supervised fine-tuning.

• Alice is co-resident on the same physical host and exploits shared hardware (the processor cache) to infer secrets. This is the classic definition of a side-channel attack—information leakage through implementation details (like timing or cache behavior) rather than by breaking a protocol or injecting code.

• Observing cache timing or access patterns to deduce cryptographic keys or plaintext data from the victim VM.

• Man-in-the-cloud attack: targets cloud trust/auth, not local hardware sharing.
• SQL injection: exploits input to run SQL commands, not a VM/caching vector.
• Service hijacking: takes control of a service, not about covert data leakage via shared hardware.

• Notice phrases like “shared hardware resources,” “co-resident,” or “cache”—these indicate a side-channel vector.

• Honeypots: Decoy systems or services designed to attract attackers. Legitimate users should not access them, so activity on a honeypot is a strong indicator of unauthorized activity. Security teams can also observe attacker behavior.

• DNS sinkhole: Redirects requests for known malicious domains to a controlled internal server or blocks them. If an infected workstation attempts to contact command-and-control infrastructure, the sinkhole records the request and helps identify the compromised device.

• Tokenization: Protects sensitive data by replacing it with tokens.
• CI/CD: Automates software development and deployment.
• Threat modeling: Identifies potential risks before or during system design.
• Data obfuscation: Makes data harder to understand, but does not detect intruders.

• Árvores de decisão: usam regras sequenciais, como “se característica X > valor, siga para este ramo”. São fáceis de visualizar e explicar. Atendem bem a problemas de classificação e regressão com alta interpretabilidade.

• Regressão linear: prevê um valor numérico contínuo, como preço, custo ou temperatura. Não é a escolha principal para classificar genes em categorias.

• Regressão logística: calcula a probabilidade de uma categoria. Pode atender à classificação, inclusive multiclasses, mas sua explicação costuma ser menos intuitiva que uma árvore para documentar decisões.

• Redes neurais: atendem a tarefas complexas, como imagens, texto e padrões não lineares. Porém, são menos interpretáveis, funcionando mais como uma “caixa-preta”.

• Why: ADS is designed to collect information about on-premises environments to plan migrations. It inventories details like hostname, IP address, MAC address, OS, hardware, and installed software, plus dependency mappings. This data helps you understand your current environment before moving to AWS.

• How it differs from the other options:

• Practical use: Install the ADS agent on on-prem hosts to collect data, then view the inventory in Migration Hub to inform migration planning and sequencing.