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Free CRT-211 Exam Braindumps (page: 23)

Page 22 of 77
PDF with 304 Questions

A sales manager would like access to the following:
All closed/won opportunities in the last six months for each account the manager owns. All cases created within the last six months for each account the manager owns. What can the administrator create to meet these requirements ?

  1. Create a custom report type to combine the data into a single report.
  2. Create a single report using the Joined Reports feature.
  3. Create an Account report and add Opportunity and Case cross filters.
  4. Create an Account report that groups by both opportunities and cases.

Answer(s): C



The inside sales manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks. What should the administrator do to meet this requirement?

  1. Use a workflow rule that sends an email when the Lead Status is changed and an approval process to update the status.
  2. Use a formula field to calculate the difference between the current and created data when the status changes through inline editing.
  3. Turn on field history tracking for the lead status field and create a report based on that field.
  4. Use a quick action to change the status value and a workflow rule to update a date field.

Answer(s): D



Universal Containers wants to allow its customers to submit support requests across multiple channels. In which two ways can this be accomplished with Salesforce ?

  1. Enable Chatter Answers in the company's Customer Community.
  2. Enable the Service Cloud Console app on the company website.
  3. Create a Live Agent chat button on the company website.
  4. Expose the case feeds option on the company's website.

Answer(s): A,C



How can the administrator ensure article managers use specified values for custom article fields?

  1. Create a validation rule on the article.
  2. Require a field on the page layout.
  3. Use field dependencies on article types.
  4. Create different article type for different requirements.

Answer(s): A






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