QUESTION: 81

A Customer Support Manager at Universal Containers would like to implement call scripting for their caller agents. What automation tool can be used to accomplish this?

Workflow
Lightning Process Builder
Visual Workflow
Lightning Connect

Answer(s): C

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An app builder has created a report for sales people to view records from the custom object, some users have complained that they are unable to see all of the appropriate records. What steps should be taken to ensure data visibility within the report? Choose 3 Answers

Check organization-wide defaults
Check the user's profile for object settings.
Check the report folder sharing settings
Check reports filter
Check Sharing rules

Answer(s): A,B,E

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QUESTION: 83

When should Unmanaged packages be created? Choose 2 answers

Deploying from a Developer Edition environment.
Publishing an application for sale on the AppExchange.
Migrating of components from sandbox to production
Distributing open-source projects on AppExchange

Answer(s): A,D

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QUESTION: 84

Universal Containers provides access to Salesforce for their sales, service and marketing teams. Management wants to ensure that when users log in, their home tab provides access to links and documentation that are specifically relevant to their job function. How can this requirement be met?

Create separate home page custom components and layouts; assign to users by role.
Create separate home page custom components and layouts; assign to users by profile
Expose specific elements within a home page custom component determined by role.
Expose specific elements within a home page custom components determined by profile.

Answer(s): B

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QUESTION: 81

QUESTION: 82

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QUESTION: 84