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Free Salesforce EDUCATION-CLOUD-CONSULTANT Exam Questions (page: 2)

Page 2 of 29
PDF with 219 Questions

A consultant is working with a customer who already uses Salesforce and wants to install the Education Data Architecture (EDA). The consultant has confirmed that EDA can work in the customer's existing environment.
Which location should the consultant visit to install EDA in the existing environment?

  1. Trailhead
  2. Partner Community
  3. Salesforce AppExchange

Answer(s): C

Explanation:

The Salesforce AppExchange is the location that the consultant should visit to install EDA in the existing environment. The Salesforce AppExchange is an online marketplace where customers can find, try, and install apps, components, and packages that extend the functionality of Salesforce. EDA is listed as a free app for education customers on the Salesforce AppExchange. The consultant can use the EDA installer page, which is a web-based tool that allows the consultant to log in to the desired org, validate the pre-install requirements, and install EDA with a few clicks. The EDA installer page can be accessed from the Salesforce AppExchange or from the direct link2.



A university's Study Abroad office is getting ready to implement Salesforce to streamline internal processes. In the past, most of the work was done using spreadsheets and paper. The office is unsure of which metrics to use to determine whether the implementation project is successful.
Which metric should the consultant recommend?

  1. Number of student phone inquiries
  2. Percentage of staff logins each month
  3. Volume of emails to the office

Answer(s): B

Explanation:

The percentage of staff logins each month is a metric that the consultant can recommend to measure the success of the Salesforce implementation project for the Study Abroad office. This metric can indicate the level of user adoption, satisfaction, and engagement with the new system, as well as the effectiveness of the training and change management strategies. A high percentage of staff logins each month can show that the staff are using Salesforce regularly and consistently to streamline their internal processes, such as managing student applications, tracking program status, and communicating with partners2.
The number of student phone inquiries and the volume of emails to the office are not valid metrics for this scenario, as they do not reflect the impact of the Salesforce implementation on the internal processes of the Study Abroad office. These metrics may be influenced by other factors, such as the demand for study abroad programs, the quality of the website and marketing materials, and the availability and responsiveness of the staff. These metrics may also not capture the efficiency and accuracy of the data and workflows that Salesforce can provide.



A university has hired a consultant to help it plan the campus's enterprise roadmap for Salesforce. The CIO wants to use a single. Salesforce org across the university and is interested in learning more about the Education Data Architecture (EDA). The university has two existing Salesforce orgs, one uses Person Accounts, and the other org uses a custom data architecture.
What should the consultant do first lo assess the situation?

  1. Submit a Salesforce Support case to merge orgs.
  2. Install EDA into one of the production environments.
  3. Document solution requirements from the groups involved.
  4. Create a new Salesforce org using EDA as the foundation.

Answer(s): C

Explanation:

The first thing that the consultant should do to assess the situation is to document solution requirements from the groups involved. This will help the consultant understand the current state, pain points, goals, and needs of each group that uses or will use Salesforce, and how they relate to each other. This will also help the consultant determine whether EDA is a suitable solution for all groups, or whether some customization or integration is needed. Submitting a Salesforce Support case to merge orgs, installing EDA into one of the production environments, and creating a new Salesforce org using EDA as the foundation are not good first steps, because they do not involve gathering requirements from the stakeholders, and they may cause data loss or disruption.


Reference:

https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education- cloud-basics-discovery https://powerofus.force.com/s/article/EDA-Migrate



A CRM committee for a university has asked a consultant about the major release cadence of

Salesforce.org and Salesforce.com platform enhancements.
When are Salesforce.org releases?

  1. Approximately two weeks after Salesforce.com releases
  2. Approximately one month before Salesforce.com releases
  3. Approximately two weeks before Salesforce.com releases
  4. Approximately one month after Safesforce.com releases

Answer(s): A

Explanation:

Salesforce.org releases are approximately two weeks after Salesforce.com releases. This means that Salesforce.org customers can benefit from both platform enhancements and industry-specific solutions in a timely manner. The other options are incorrect because they do not reflect the actual release cadence of Salesforce.org.


Reference:

https://powerofus.force.com/s/article/SFDO-Release-Schedule https://www.salesforce.org/blog/salesforce-org-release-schedule/



An institution's Office of Career Services wants a solution that allows students to schedule appointments with any available .......... directly from a portal.
Which feature should the consultant recommend to meet the requirement?

  1. Email to Case
  2. Success Teams
  3. Advising Pools
  4. Early Alerts

Answer(s): C

Explanation:

Advising Pools is a feature that allows students to schedule appointments with any available advisor directly from a portal. Advising Pools enables advisors to set their availability and preferences, and students to see which advisors match their needs and book appointments accordingly. Email to Case,

Success Teams, and Early Alerts are not features that allow students to schedule appointments with advisors from a portal.


Reference:

https://help.salesforce.com/s/articleView?id=sf.eda_advising_pools.htm&type=5 https://www.salesforce.org/blog/advising-pools-for-higher-ed/



A college wants to extend its existing Education Data Architecture org to support the Advancement department's fundraising needs.
What should the consultant recommend to meet the requirement?

  1. Gift Entry Manager
  2. Nonprofit Success Pack
  3. Giving Pages
  4. Elevate

Answer(s): B

Explanation:

Nonprofit Success Pack (NPSP) is a solution that the consultant can recommend to meet the requirement of extending EDA org to support fundraising needs. NPSP is built on top of EDA and provides features such as donations management, gift processing, donor engagement, and reporting. Gift Entry Manager, Giving Pages, and Elevate are not solutions that can extend EDA org to support fundraising needs, but rather tools that can work with NPSP to enhance the fundraising experience.


Reference:

https://www.salesforce.org/education/education-cloud-for-advancement/ https://www.salesforce.org/nonprofit/nonprofit-success-pack/



A customer wants to learn more about Salesforce.org solutions built by the community.
What are two resources a consultant can recommend?
Choose 2 answers.

  1. Product Documentation: Is a Pro Bono Project the Right Fit
  2. Power of Us Hub Group: CumulusCI (CCI)
  3. Product Documentation: Get Started with Open Source Commons
  4. Power of Us Hub Group: Open Source Commons & Community Sprints

Answer(s): B,D

Explanation:

The Power of Us Hub Group: CumulusCI (CCI) and the Power of Us Hub Group: Open Source Commons & Community Sprints are two resources that the consultant can recommend to learn more about Salesforce.org solutions built by the community. CumulusCI is a tool that helps developers build, test, and deploy Salesforce.org solutions using a standardized process. Open Source Commons & Community Sprints are events where community members collaborate on building and improving

Salesforce.org solutions. Product Documentation: Is a Pro Bono Project the Right Fit and Product Documentation: Get Started with Open Source Commons are not resources that teach about Salesforce.org solutions built by the community, but rather resources that help customers decide whether to apply for a pro bono project or join the Open Source Commons program.


Reference:

https://powerofus.force.com/s/group/0F980000000CjQOCA0/cumulusci-cci https://powerofus.force.com/s/group/0F980000000CjQSCA0/open-source-commons-community- sprints



A consultant needs to migrate information from a university's legacy system and reference the corresponding Education Data Architecture (EDA) objects and fields in Salesforce.

What should the consultant reference to complete this task?

  1. EDA Data Dictionary
  2. Lightning Connect
  3. Data Loader
  4. EDA Settings

Answer(s): A

Explanation:

The EDA Data Dictionary is a document that provides information about the EDA objects and fields, and how they relate to each other. The consultant can reference this document to map the information from the legacy system to the corresponding EDA objects and fields in Salesforce. The other options are not documents that can help the consultant complete this task.


Reference:

https://powerofus.force.com/s/article/EDA-Data-Dictionary



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