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Free Salesforce EDUCATION-CLOUD-CONSULTANT Exam Questions (page: 3)

Page 3 of 29
PDF with 219 Questions

Recruitment Staff want to use their university login when accessing Salesforce.
Which identity management feature should the consultant use?

  1. Named Credentials
  2. Two-factor Authentication
  3. Social Sign-On
  4. Single Sign-On

Answer(s): D

Explanation:

Single Sign-On (SSO) is an identity management feature that allows users to log in to Salesforce using their university login credentials. SSO simplifies the login process and reduces the need for multiple passwords. Named Credentials, Two-factor Authentication, and Social Sign-On are not identity management features that allow users to use their university login when accessing Salesforce.


Reference:

https://help.salesforce.com/s/articleView?id=sf.identity_sso.htm&type=5

https://trailhead.salesforce.com/en/content/learn/modules/identity_basics/identity_basics_sso



Student Services is preparing to migrate student Incident and Incident Resolution data from its old system to a Salesforce.org that uses the Education Data Architecture (EDA).
Which objects should the consultant use?

  1. Attribute
  2. Case
  3. Case Comment

Answer(s): B

Explanation:

The Case object is used to track student incidents and resolutions in EDA. Cases can be related to Contacts, Accounts, or Affiliations using the standard lookup fields. Cases can also have Case Comments to capture additional information or communication about the incident1. The Attribute object is used to store additional information about Contacts or Accounts, such as demographics, interests, or preferences3. The Case Comment object is a child of the Case object and cannot be used independently.
1: Education Data Architecture (EDA) Data Model 2: Education Cloud Consultant Certification Guide & Tips - Salesforce Ben 3: Attribute Object : Case Comment Object



A university dean wants to refer students for summer engineering internships and requests a list of people who earned high final scores in the Intro to Civil Engineering class.
Which objects should the consultant include in the report?

  1. Program Enrollment with Contact
  2. Term Grades with Contact
  3. Education History with Account
  4. Course Connections with Academic Program

Answer(s): B

Explanation:

Term Grades with Contact is the object that the consultant should include in the report to show the people who earned high final scores in the Intro to Civil Engineering class. Term Grades is an object that stores the grades that a student receives for a course offering in a specific term. Contact is an object that stores the personal information of a student. Program Enrollment with Contact, Education History with Account, and Course Connections with Academic Program are not objects that can show the final scores of a class in EDA.


Reference:

https://powerofus.force.com/s/article/EDA-Data-Dictionary https://help.salesforce.com/s/articleView?id=sf.reports_builder_create.htm&type=5



The director of retention wants to use Advisor Link to track early alerts, help students schedule appointments with their advisers, and create program plans.
Which two options are required to use Advisor Link?
Choose 2 answers.

  1. Person Accounts
  2. Customer Community Plus
  3. Lightning Scheduler
  4. Education Data Architecture

Answer(s): B,D

Explanation:

Customer Community Plus and Education Data Architecture (EDA) are two options that are required to use Advisor Link. Customer Community Plus is a license type that enables users to access Advisor Link features such as early alerts, appointments, and program plans from a portal. EDA is a data model that provides the foundation for Advisor Link and other education solutions. Person Accounts and Lightning Scheduler are not required to use Advisor Link.


Reference:

https://help.salesforce.com/s/articleView?id=sf.eda_advisor_link_requirements.htm&type=5 https://www.salesforce.org/advisor-link/



The director of advising wants to better understand why students are meeting with their advisors.
Which Advisor Link Feature should the consultant include in a report?

  1. Success Plan Type
  2. Alert Reason
  3. Appointment Topic
  4. Case Status

Answer(s): C

Explanation:

Appointment Topic is an Advisor Link feature that the consultant should include in a report to better understand why students are meeting with their advisors. Appointment Topic is a field on the Appointment object that indicates the reason or subject of the meeting. Success Plan Type, Alert Reason, and Case Status are not Advisor Link features that show why students are meeting with their advisors.


Reference:

https://help.salesforce.com/s/articleView?id=sf.eda_appointment_topic.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.eda_advisor_link_reports.htm&type=5



The new director of Admissions plans to use Salesforce for its recruitment and admissions process.

The director wants to increase the school's ranking and application yield by 15%. The President's Office and dean are supportive and ready to launch the project.
What should the consultant confirm?

  1. The director has end-user support for the project.
  2. The director has leadership support for the project.
  3. The project has a specific vision.
  4. The project has a measurable goal.

Answer(s): A

Explanation:

The consultant should confirm that the director has end-user support for the project, because this is a key factor for a successful implementation. End-user support means that the people who will use Salesforce on a daily basis are involved in the project, provide feedback, receive training, and adopt the new system. The other options are already given in the scenario, so they do not need to be confirmed by the consultant.


Reference:

https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education- cloud-basics-key-stakeholders https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education- cloud-basics-change-management



A consultant is enabling Course Connections for the first time in the Education Data Architecture.
What should the consultant do first?

  1. Run Course Connections Backfill.
  2. Set up Course Offering Schedule.
  3. Disable Course Enrollments.
  4. Set Record Types for Course Connections.

Answer(s): D

Explanation:

The first thing that the consultant should do when enabling Course Connections for the first time in EDA is to set record types for Course Connections. Record types allow the consultant to define different types of course connections, such as instructor, student, or teaching assistant. Record types also determine the page layout and picklist values for each type of course connection. Running Course Connections Backfill, setting up Course Offering Schedule, and disabling Course Enrollments are not the first steps to enable Course Connections in EDA.


Reference:

https://powerofus.force.com/s/article/EDA-Course-Connections https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5



A consultant is working on an Advisor Link implementation for the undergraduate Advising departments. Advisors must be able to view a student's classes, track milestones, set student meetings, and integrate meetings with their Outlook calendar. The Advising department wants to know which functionality is included with Advisor Link and whether a third-party application is necessary.
Which function may require a third-party app?

  1. Success Plans
  2. Calendar syncing
  3. Degree visualization
  4. Appointment scheduling

Answer(s): C

Explanation:

Degree visualization is a function that may require a third-party app for Advisor Link. Degree visualization allows advisors and students to see the progress and requirements of a degree program in a graphical way. Advisor Link does not provide this function out of the box, so a third-party app may be needed to achieve it. Success Plans, calendar syncing, and appointment scheduling are functions that are included with Advisor Link and do not require a third-party app.


Reference:

https://www.salesforce.org/advisor-link/
https://help.salesforce.com/s/articleView?id=sf.eda_advisor_link_features.htm&type=5



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