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Free Salesforce EDUCATION-CLOUD-CONSULTANT Exam Questions (page: 4)

Page 4 of 29
PDF with 219 Questions

The Advancements Office wants Salesforce to automatically create a supporters' score based on their donation amount, giving capacity, giving history, and relationship type to the university.
Which Salesforce solution should the consultant recommend?

  1. Tableau CRM
  2. Nonprofit Success Pack
  3. Einstein Prediction Builder
  4. Insights Platform Data Integrity

Answer(s): C

Explanation:

Einstein Prediction Builder is a Salesforce solution that the consultant can recommend to automatically create a supporters' score based on their donation amount, giving capacity, giving history, and relationship type to the university. Einstein Prediction Builder allows the consultant to create custom predictive models without code, using fields from any object as inputs and outputs. Tableau CRM, Nonprofit Success Pack, and Insights Platform Data Integrity are not Salesforce solutions that can create a supporters' score based on the given criteria.


Reference:

https://help.salesforce.com/s/articleView?id=sf.bi_prediction_builder_overview.htm&type=5 https://trailhead.salesforce.com/en/content/learn/modules/prediction_builder_basics



A college wants to create a resource for its Center of Excellence (CoE) where users can vote on suggestions and ...............................
What should a consultant create to meet the requirement?

  1. Public Group
  2. Success Team
  3. Chatter group
  4. Queue

Answer(s): C

Explanation:

A Chatter group is what the consultant should create to meet the requirement of creating a resource for the CoE where users can vote on suggestions and collaborate with each other. A Chatter group is a feature that allows users to share ideas, files, polls, and events with a specific set of people. Users can also like and comment on posts, and follow topics and people in a Chatter group. A Public Group, a Success Team, and a Queue are not features that can create a resource for the CoE where users can vote on suggestions and collaborate with each other.


Reference:

https://help.salesforce.com/s/articleView?id=sf.collab_groups_overview.htm&type=5 https://trailhead.salesforce.com/en/content/learn/modules/chatter_basics/chatter_basics_groups



A university's IT department uses a version control-based process for its system development and enhancement. The department wants to test the new features the consultant has configured in a dedicated, short term Salesforce environment.
What should the consultant use to meet the requirement?

  1. Scratch org
  2. Developer Edition org
  3. Full sandbox
  4. Partial Copy sandbox

Answer(s): A

Explanation:

A scratch org is a dedicated, short term Salesforce environment that the consultant can use to test the new features they have configured in a version control-based process. A scratch org is a source- driven and disposable deployment of Salesforce code and metadata. A scratch org is fully configurable, allowing the consultant to emulate different Salesforce editions and features. A Developer Edition org, a full sandbox, and a partial copy sandbox are not dedicated, short term Salesforce environments that can be used in a version control-based process.


Reference:

https://developer.salesforce.com/docs/atlas.en-
us.sfdx_dev.meta/sfdx_dev/sfdx_dev_scratch_orgs.htm https://trailhead.salesforce.com/en/content/learn/modules/scratch-orgs



A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.
Which solution should a consultant recommend?

  1. Salesforce Identity
  2. Digital Engagement
  3. Einstein Next Best Action
  4. Service Cloud

Answer(s): D

Explanation:

Service Cloud is a solution that the consultant can recommend to track and measure average resolution times and escalations associated with student requests for password resets. Service Cloud allows the help desk to create, manage, and resolve cases that represent student issues or problems. Service Cloud also provides reports and dashboards that show key metrics such as resolution time, escalation rate, and customer satisfaction. Salesforce Identity, Digital Engagement, and Einstein Next Best Action are not solutions that can track and measure average resolution times and escalations associated with student requests for password resets.


Reference:

https://www.salesforce.com/products/service-cloud/overview/ https://trailhead.salesforce.com/en/content/learn/modules/service_cloud_basics



A large university integrates over one million student Consult records from its Student Information System (SIS) ................... The university has adopted the Education Data Architecture (EDA) Administrative account ................................................ Records in Salesforce is Integration User.
What should the consultant discuss with the university?

  1. API call limits
  2. Ownership data skew
  3. Account data skew
  4. OAuth token limits

Answer(s): B

Explanation:

Ownership data skew is what the consultant should discuss with the university, because it is a potential performance issue that can occur when a large number of records are owned by a single user. In this case, the Integration User owns over one million Contact records, which can cause slow or failed queries, reports, or list views. The consultant should advise the university to distribute the ownership of the records among multiple users or queues to avoid ownership data skew. API call limits, account data skew, and OAuth token limits are not relevant to this scenario.


Reference:

https://help.salesforce.com/s/articleView?id=sf.data_skew_ownership.htm&type=5

https://developer.salesforce.com/blogs/engineering/2012/04/avoid-account-data-skew-for-peak- performance.html



How should a consultant prepare for a successful Education Cloud discovery session with an institution?

  1. Create an Education Cloud storyboard.
  2. List the current challenges in education.
  3. Build the institution's technology roadmap.
  4. Review the institution's strategic plan.

Answer(s): D

Explanation:

The consultant should review the institution's strategic plan to prepare for a successful Education Cloud discovery session. The strategic plan is a document that outlines the institution's vision, mission, goals, and priorities for the future. By reviewing the strategic plan, the consultant can understand the institution's context, challenges, opportunities, and expectations. The consultant can also align the discovery session agenda and questions with the strategic plan. Creating an Education Cloud storyboard, listing the current challenges in education, and building the institution's technology roadmap are not tasks that the consultant should do to prepare for a discovery session.


Reference:

https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education- cloud-basics-discovery https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_Discovery_Guide.pdf



The Advancement department wants to extend its Salesforce environment to support event management, including registration pages, ticketing, and agenda-building functionality.
Which solution should the consultant recommend?

  1. App on the AppExchange
  2. Elevate and Giving Pages
  3. Gift Entry Manager
  4. Event Monitoring

Answer(s): A

Explanation:

An app on the AppExchange is a solution that the consultant can recommend to extend the Salesforce environment to support event management functionality. The AppExchange is a marketplace where customers can find apps that provide additional features and solutions for Salesforce. There are many apps on the AppExchange that offer event management capabilities, such as registration pages, ticketing, and agenda-building. The consultant can help the Advancement department choose an app that meets their needs and budget. Elevate and Giving Pages, Gift Entry Manager, and Event Monitoring are not solutions that can provide event management functionality.


Reference:

https://appexchange.salesforce.com/appxStore?type=App&keyword=event%20management https://www.salesforce.org/blog/event-management-apps-for-nonprofits-and-higher-ed/



A customer wants to install the Education Data Architecture (EDA) into their existing Salesforce org.
How should the consultant prepare for implementation?

  1. Choose a middleware tool to integrate ED
  2. Build applicable API customizations.
  3. Export all existing Salesforce data.
  4. Map Salesforce custom objects to EDA objects.

Answer(s): D

Explanation:

The consultant should map Salesforce custom objects to EDA objects to prepare for installing EDA into an existing Salesforce org. This means identifying which custom objects in the existing org have similar or equivalent functionality as EDA objects, and mapping their fields and relationships accordingly. This will help the consultant determine which custom objects can be replaced by EDA objects, which custom objects need to be integrated with EDA objects, and which custom objects need to be retained as they are. Choosing a middleware tool to integrate EDA, building applicable API customizations, and exporting all existing Salesforce data are not tasks that the consultant should do to prepare for installing EDA.


Reference:

https://powerofus.force.com/s/article/EDA-Migrate https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_Migration_Guide.pdf



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