QUESTION: 41

Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer's equipment. In this scenario, only the Manager has permission to cancel the Service Appointment. How should a Consultant recommend adhering to this business process?

Assign Permission Sets that allow Status Transitions.
Allow Status Transitions based on Role.
Limit Status Transitions based on Profile.
Configure Status Transitions based on Resource Type.

Answer(s): C

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QUESTION: 42

Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?

Include the Match Territory Work Rule in the Scheduling Policy.
Mark the Service Territory's Resources as Required on the Service Appointments.
Ensure the Resource's Address is in the same Match Territory as the Service Appointments.
Include the Resource Availability Work Rule in the Scheduling Policy.

Answer(s): A

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QUESTION: 43

Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to "Technician Wrap Up." The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose 3 answers

Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.
Create a Milestone which has entry criteria for Status = Technician Wrap Up.
Create custom fields to capture that the Wrap UP Activities have been completed.
Create a Workflow to close the Milestone when the Wrap Up is complete.
Create a Process Builder to close the Milestone when the Wrap Up is complete.

Answer(s): B,C,D

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QUESTION: 44

Universal Containers' (UC) Technicians often report seeing competitor's assets when on-site. UC would like to run a report on which of their customers have competitive assets. How should a Consultant recommend meeting this requirement using the Field Service mobile app?

Manually create a competitor's Asset Record on the Field Service mobile app.
Use a Quick Action to create a competitor Asset Record on the Field Service mobile app.
Use a Quick Action to create a Note to explain the competitor's Asset and attach it to the Work Order.
Use a Macro to create a competitor Asset Record on the Field Service mobile app.

Answer(s): B

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