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Free Field Service Lightning Consultant Exam Braindumps (page: 13)

Page 12 of 27
PDF with 304 Questions

Universal Containers wants to have more control over the geography in which their Technicians are performing work.
What capability should a Consultant enable?

  1. Service Territories
  2. Geotracking
  3. Territory Management
  4. Location Management

Answer(s): A



Universal Containers wants to allow Field Technicians to view work progress through the Work Order Line Item card in the Field Service mobile app. How can this be supported?

  1. Create a Report Chart that summarizes Work Order Line Items and add a link to the Lens on the Service Appointment Layout.
  2. Create a custom Visualforce page, add an external link from the Mobile app to view the page in the mobile browser.
  3. Add the Work Order Line Items Related List to the Work Order Page Layout and assign the Layout to the Technician's profile.
  4. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through salesforce1.

Answer(s): D



Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?

  1. Utilize Standard Global Service Price Book Entries.
  2. Utilize multiple country-specific Price Books.
  3. Utilize country-specific Price Book Entries.
  4. Utilize the standard Salesforce Price Book.

Answer(s): D



Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?

  1. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
  2. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
  3. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
  4. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

Answer(s): B






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