QUESTION: 33

Universal Containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity. What should the sales representative do to ensure the marketing team can access the opportunity?

Add the public group to an opportunity queue.
Manually share the record with the public group.
Change the opportunity owner to the public group.
Add the public group to the opportunity team.

Answer(s): B

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QUESTION: 34

What should an administrator consider when configuring workflow rules? (2 answers)

Rules can be evaluated when records are created or edited
Rules must be deactivated before using an import wizard
All existing records are evaluated when a new rule is activated
Rule actions can take place immediately or on a specific date

Answer(s): A,D

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QUESTION: 35

The support team at Universal Containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account`s support plan expires. What should an administrator configure to meet this requirement?