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Free FINANCIAL-SERVICES-CLOUD Exam Braindumps (page: 9)

Page 8 of 44
PDF with 170 Questions

Lake Tahoe Bank needs to conduct periodic reviews with their customers to review credit & debit card usage, review account payables and discuss credit needs. The bank wants to ensure such activities are tracked and exceptions are reported & followed up on in a timely manner. How can Financial Services Cloud support these requirements?

  1. Run a nightly process to create tasks and assign them to account owners for follow-ups
  2. Train account owners to create required tasks periodically and set due dates for tracking.
  3. Use Lightning Scheduler to periodically schedule tasks for account owners.
  4. Create an Action Plan Template with associated pre-determined Tasks and automate the periodical creation of Action Plans for customer accounts.

Answer(s): D

Explanation:

As explained in the previous question, Action Plans are a feature that can help users track and manage common client processes. By creating an Action Plan Template with associated pre- determined Tasks, such as reviewing credit & debit card usage, reviewing account payables, and discussing credit needs, users can ensure that these activities are tracked and followed up on in a timely manner. Users can also automate the periodical creation of Action Plans for customer accounts using Process Builder or Apex triggers.



A commercial loan due diligence process is handled by multiple individuals at Lake Tahoe Bank. Lake Tahoe Bank wants an easy way for managers to distribute the work, to understand the % completion of the due diligence process per client and report on the performance of the department to show possible bottlenecks.
What FSC feature can Lake Tahoe Bank use to track this process?

  1. Workflow Rules/Process Builder
  2. Action Plans
  3. Apex Tnggers on the task object
  4. Flows

Answer(s): B

Explanation:

Again, Action Plans are a feature that can help users track and manage common client processes. For a commercial loan due diligence process, users can create an Action Plan Template with tasks such as verifying income, checking credit history, appraising collateral, etc. Users can also assign different task owners and deadlines for each task to distribute the work and monitor the progress. Users can also use dashboards and reports to view the % completion of the due diligence process per client and report on the performance of the department to show possible bottlenecks.



Jen, the Financial Advisor at Lake Tahoe Wealth Management Company wants to modify a published Action Plan to support an additional task she needs in order to complete an annual review for a client. How should Jen do this?

  1. Use the 'task creator' tool to create a new task and associate with the existing Action Plan
  2. Contact her Salesforce Administrator and get her to make the change to the Action Plan for her.
  3. Use the Action Plan item feature to add an additional task to a published Action Plan.
  4. Create an independent Task not related to original Action Plan

Answer(s): C

Explanation:

To modify a published Action Plan to support an additional task, Jen should use the Action Plan item feature to add an additional task to the published Action Plan. An Action Plan item is a construct in Financial Services Cloud that allows you to add, edit, or delete tasks in an existing Action Plan. You can use Action Plan items to customize your Action Plans according to your specific needs and preferences. Verified


Reference:

: Salesforce Help Article 1



Which three things must an admin keep in mind when creating Action Plan Templates'5

  1. When creating Action Plan Templates with the Ul. you can designate a plan owner different from the plan creator.
  2. When you create an Action Plan from a template for a specific target record, the plan creator can choose whether the date calculation is based on calendar or working days.
  3. An Action Plan is a run-time instance of the template that allows you to automate the sequence of the tasks you defined in the template.
  4. When you create an Action Plan from a template for a specific target record, item deadlines are calculated using the start date and date offset " defined in the Action Plan Template
  5. The Action Plan Template permission set must be added to all users that want to use Action Plans.

Answer(s): B,C,D

Explanation:

The following things must be kept in mind when creating Action Plan Templates:
When creating Action Plan Templates with the UI, you can designate a plan owner different from the plan creator. The plan owner is the user who is responsible for executing the tasks in the Action Plan. The plan creator is the user who creates the Action Plan Template or the Action Plan from the template. You can assign a different plan owner for each Action Plan Template or Action Plan. An Action Plan is a run-time instance of the template that allows you to automate the sequence of the tasks you defined in the template. An Action Plan Template is a reusable blueprint that defines the tasks, owners, and deadlines for a common business process or service request. An Action Plan is a specific implementation of the template that applies to a particular target record, such as an account, contact, or opportunity.
When you create an Action Plan from a template for a specific target record, item deadlines are calculated using the start date and date offset defined in the Action Plan Template. The start date is the date when you create the Action Plan from the template. The date offset is the number of days before or after the start date when each task is due. You can specify different date offsets for each task in the template. Verified


Reference:

: Salesforce Help Article 2 : Salesforce Help Article 3 :
Salesforce Help Article 4






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