QUESTION: 53

The VP of sales at universal containers requested that "Verbal Agreement" be added as a new opportunity stage. The Administrator added this new picklist value to the stage field, but found that the new value was not available to users. What should the administrator do?

Ensure the limit of 10 stage values was not exceeded
Ensure the new value was marked as active
Add the new value to the appropriate record type
Add the new value to the appropriate sales process

Answer(s): D

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QUESTION: 54

Universal Containers currently assigns its users from the facilities and IT teams to the same profile.
Universal container recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object.
How can an administrator meet this requirement?

Modify the standard profile currently shared by both teams
Configure field-level security on the new object for the facilities team.
Assign the facilities team to a new role in the role hierarchy.
Create a custom profile for users on the facilities team

Answer(s): D

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QUESTION: 55

Universal Containers has two business groups, products and services. Both groups will be using to track deals, but different fields are required by each group.
How should a system administrator meet this requirement? (2 answers)

Create two record types
Create two permission sets
Create two page layouts
Create two sales processes.

Answer(s): A,C

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QUESTION: 56

Universal containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to Tier 2 support agent.

How can a system administrator give the sales operation team read/write access to all escalated cases?

Create a case escalation rule.
Create a case assignment rule.
Create a criteria-based sharing rule.
Create an ownership-based sharing rule.

Answer(s): C

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QUESTION: 56